U

Friday, August 16th, 2024 1:02 AM

Constant drops in internet throughout the day.

For the past two months I have been experiencing drops in the internet constantly throughout the day every day.  It usually lasts for a few minutes then goes back to normal, but often there are only a few minutes of good internet before it happens again.  Some days its stable most of the day, but that is not common.  When calling support, I am only told that everything looks good on their end.  Upstream and downstream power levels are all within spec while the internet isn't acting up, but that changes when the internet is in the middle of one of the hiccups.  Ill post the cable info as well as the Event Log below(all MAC address info is removed).  The router was last restarted probably about 6 hours prior to the post.  I have inspected all of the connections between my modem and the Jbox on the outside of the house connected to the main feed, and all connections are solid.  None of the coax terminations are bad from what I can see either, and no corrosion on the coax stingers.  Between the main feed outside and the modem, there is a single two way splitter that I added when I noted my downstream power was too high, and there is a wall outlet.  Overall length of the run is probably between 20 and 30 feet if I had to guess. 

Procedure Status Comment
Acquire Downstream Channel 519 MHz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked 256 QAM 21 519000000 Hz 3.5 dBmV 38.7 dB 945 21
2 Locked 256 QAM 14 471000000 Hz 3.1 dBmV 38.6 dB 1663 102
3 Locked 256 QAM 15 477000000 Hz 3.8 dBmV 38.6 dB 1249 16
4 Locked 256 QAM 16 483000000 Hz 4.0 dBmV 38.8 dB 1101 51
5 Locked 256 QAM 17 489000000 Hz 3.6 dBmV 38.6 dB 1332 110
6 Locked 256 QAM 18 495000000 Hz 4.0 dBmV 38.8 dB 1009 15
7 Locked 256 QAM 19 507000000 Hz 3.9 dBmV 38.9 dB 1056 114
8 Locked 256 QAM 20 513000000 Hz 3.8 dBmV 38.8 dB 1018 17
9 Locked 256 QAM 22 525000000 Hz 3.4 dBmV 38.8 dB 850 42
10 Locked 256 QAM 23 531000000 Hz 3.4 dBmV 38.7 dB 666 7
11 Locked 256 QAM 24 537000000 Hz 3.8 dBmV 38.8 dB 746 42
12 Locked 256 QAM 25 543000000 Hz 3.8 dBmV 38.7 dB 675 11
13 Locked 256 QAM 26 549000000 Hz 3.4 dBmV 38.7 dB 559 14
14 Locked 256 QAM 27 555000000 Hz 3.4 dBmV 38.5 dB 595 50
15 Locked 256 QAM 28 561000000 Hz 4.1 dBmV 38.6 dB 531 0
16 Locked 256 QAM 29 567000000 Hz 4.4 dBmV 38.7 dB 438 2
17 Locked 256 QAM 30 573000000 Hz 4.1 dBmV 38.6 dB 476 30
18 Locked 256 QAM 31 579000000 Hz 4.2 dBmV 38.6 dB 357 5
19 Locked 256 QAM 32 585000000 Hz 4.5 dBmV 38.6 dB 345 0
20 Locked 256 QAM 34 591000000 Hz 4.6 dBmV 38.7 dB 445 5
21 Locked 256 QAM 35 597000000 Hz 4.4 dBmV 38.5 dB 307 0
22 Locked 256 QAM 36 603000000 Hz 4.5 dBmV 38.5 dB 339 1
23 Locked 256 QAM 37 609000000 Hz 4.0 dBmV 38.6 dB 325 2
24 Locked 256 QAM 38 615000000 Hz 3.8 dBmV 38.6 dB 267 3
25 Locked 256 QAM 39 621000000 Hz 3.9 dBmV 38.8 dB 233 0
26 Locked 256 QAM 40 627000000 Hz 4.0 dBmV 38.7 dB 271 3
27 Locked 256 QAM 41 633000000 Hz 3.7 dBmV 38.8 dB 197 1
28 Locked 256 QAM 42 639000000 Hz 3.4 dBmV 38.8 dB 226 0
29 Locked 256 QAM 43 645000000 Hz 3.8 dBmV 38.9 dB 196 30
30 Locked 256 QAM 44 651000000 Hz 4.0 dBmV 38.8 dB 156 0
31 Locked 256 QAM 45 657000000 Hz 3.6 dBmV 38.8 dB 147 0
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 4 5120 Ksym/sec 29200000 Hz 44.8 dBmV
2 Locked ATDMA 1 2560 Ksym/sec 10400000 Hz 48.0 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 16300000 Hz 44.3 dBmV
4 Locked ATDMA 3 5120 Ksym/sec 22800000 Hz 44.5 dBmV
5 Locked ATDMA 5 5120 Ksym/sec 35600000 Hz 43.8 dBmV
6 Locked ATDMA 6 2560 Ksym/sec 40400000 Hz 47.5 dBmV
7 Not Locked Unknown 0 0 0 0.0 dBmV
8 Not Locked Unknown 0 0 0 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock
Status
Modulation /
Profile ID
Channel
ID
Frequency Power SNR /
MER
Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 33 690000000 Hz 4.08 dBmV 38.2 dB 1108 ~ 2987 665964818 655298196 4281
2 Not Locked 0 0 0 Hz 0 dBmV 0 dB 0 ~ 4095 0 0 0
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV

Time Priority Description
Thu Aug 15 19:35:48 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 19:35:18 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 19:33:26 2024 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 19:20:51 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 19:20:46 2024 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 19:20:22 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 19:20:20 2024 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 19:07:11 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 19:06:45 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:52:00 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:51:27 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:49:58 2024 Notice (6) CM-STATUS message sent. Event Type Code: 8; Chan ID: 1 2 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:47:43 2024 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:47:20 2024 Notice (6) CM-STATUS message sent. Event Type Code: 8; Chan ID: 2 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:45:23 2024 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:45:20 2024 Notice (6) CM-STATUS message sent. Event Type Code: 8; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:43:07 2024 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:43:06 2024 Notice (6) CM-STATUS message sent. Event Type Code: 7; Chan ID: 1 2 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:42:55 2024 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:42:54 2024 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:42:54 2024 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:42:54 2024 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:42:44 2024 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:42:44 2024 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:42:44 2024 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:42:44 2024 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:42:43 2024 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:42:43 2024 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:41:35 2024 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:38:41 2024 Notice (6) CM-STATUS message sent. Event Type Code: 8; Chan ID: 1 2 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:38:30 2024 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:38:28 2024 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:38:28 2024 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:38:04 2024 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:37:56 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:37:46 2024 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:37:46 2024 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:37:20 2024 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 18:36:59 2024 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xxxx;CMTS-MAC=xxxx;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 15 17:45:39 2024 Notice (6) CM-STATUS message sent. Event Type Code: 8; Chan ID: 1 2 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=xxxx;CMTS-MAC=xxxxCM-QOS=1.1;CM-VER=3.1;

2 Messages

3 months ago

As an update, here is the cable chart today.  The router has not been reset since the last post.  Power levels are mostly unchanged, but the uncorrectables have skyrocketed .

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked 256 QAM 21 519000000 Hz 4.0 dBmV 38.7 dB 10174 1895
2 Locked 256 QAM 14 471000000 Hz 3.5 dBmV 38.6 dB 13406 2423
3 Locked 256 QAM 15 477000000 Hz 3.7 dBmV 38.6 dB 12708 2831
4 Locked 256 QAM 16 483000000 Hz 3.6 dBmV 38.7 dB 11869 2659
5 Locked 256 QAM 17 489000000 Hz 3.4 dBmV 38.6 dB 11984 2790
6 Locked 256 QAM 18 495000000 Hz 3.3 dBmV 38.7 dB 10962 2565
7 Locked 256 QAM 19 507000000 Hz 4.2 dBmV 38.8 dB 10518 2634
8 Locked 256 QAM 20 513000000 Hz 4.0 dBmV 38.7 dB 10477 2450
9 Locked 256 QAM 22 525000000 Hz 4.0 dBmV 38.9 dB 9064 2280
10 Locked 256 QAM 23 531000000 Hz 3.9 dBmV 38.8 dB 8974 2251
11 Locked 256 QAM 24 537000000 Hz 4.4 dBmV 38.8 dB 8368 2242
12 Locked 256 QAM 25 543000000 Hz 4.4 dBmV 38.8 dB 8225 2094
13 Locked 256 QAM 26 549000000 Hz 4.1 dBmV 38.7 dB 7646 2085
14 Locked 256 QAM 27 555000000 Hz 4.2 dBmV 38.6 dB 7248 2061
15 Locked 256 QAM 28 561000000 Hz 4.5 dBmV 38.7 dB 7045 1925
16 Locked 256 QAM 29 567000000 Hz 4.5 dBmV 38.7 dB 6628 1855
17 Locked 256 QAM 30 573000000 Hz 4.7 dBmV 38.6 dB 6413 1927
18 Locked 256 QAM 31 579000000 Hz 4.2 dBmV 38.6 dB 6163 1710
19 Locked 256 QAM 32 585000000 Hz 4.3 dBmV 38.6 dB 5494 1697
20 Locked 256 QAM 34 591000000 Hz 4.7 dBmV 38.7 dB 5423 1510
21 Locked 256 QAM 35 597000000 Hz 4.3 dBmV 38.5 dB 5290 1495
22 Locked 256 QAM 36 603000000 Hz 4.3 dBmV 38.5 dB 5125 1525
23 Locked 256 QAM 37 609000000 Hz 3.6 dBmV 38.5 dB 5108 1478
24 Locked 256 QAM 38 615000000 Hz 3.7 dBmV 38.6 dB 4438 1472
25 Locked 256 QAM 39 621000000 Hz 3.8 dBmV 38.7 dB 4558 1327
26 Locked 256 QAM 40 627000000 Hz 4.0 dBmV 38.7 dB 4344 1323
27 Locked 256 QAM 41 633000000 Hz 3.5 dBmV 38.7 dB 3976 1258
28 Locked 256 QAM 42 639000000 Hz 3.6 dBmV 38.7 dB 3601 1252
29 Locked 256 QAM 43 645000000 Hz 4.1 dBmV 38.9 dB 3258 1239
30 Locked 256 QAM 44 651000000 Hz 3.7 dBmV 38.8 dB 3454 1203
31 Locked 256 QAM 45 657000000 Hz 3.9 dBmV 38.8 dB 3166 1140
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
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