1 Message
Constant internet disconnects and noise on main line
A technician came out today after we've had constant disconnection issues nonstop both with our Xfinity modem and the modem we purchased in hopes of fixing the issue (Netgear cm3000)
Technicina came out, noticed noise on our line did changes on our box including straightening and replacing cords and said it should fix the issue however our neighbor is also experiencing these same disconnection issues and had a ticket out for the same technician to come take a look and he noticed despite us both having the same disconnection issues we are on separate boxes (or panels?) I forget his exact phrase.
He then noticed noise upstream and connection issues on the main line and said maintenance would need to come and figure out the issue with the amps and pinpoint the exact problem.
He then said it could take any amount of time for them do to the maintenance but he assured us with his cord changes we should have stable internet and that maintenance was more for preventing decay on the line.
However after an hour of the tech leaving we are back at square one, having constant disconnection issues like we have had for months and no hope it will ever be fixed.
We work from home and the connection issues are making it near impossible, we aren't sure what to do at this point.
If maintenance does come to fix the issue and it persists what should our next steps be? Any advice?
I'm worried at this point it's never going to be fixed.
XfinityMarcos
Official Employee
•
1.9K Messages
3 months ago
Hello user_zgsyua, thank you for the tremendous amount of detail in your post, it was very helpful. You've come to the right place for help, because I do have the ability to take any next steps needed after our maintenance team completes their work. I'd like to review the past notes and confirm that maintenance work. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0