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JoeRob
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Wednesday, September 10th, 2025

Constant Internet outages

For the past 3/4 weeks my network has been down at least once almost everyday. Sometimes for 60sec sometimes for 8hrs but it's consistently not available. My wife works from home and this is completely unacceptable.

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1 month ago

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EG

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114.1K Messages

1 month ago

First. When these outages occur, are they being officially indicated with any info about them here ?;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

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JoeRob

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4 Messages

Yes it says things like network improvement, network repair, unexpected maintenance, etc. The planned maintenance has been sent ahead of time but everyday for 3 weeks is not expected or acceptable.

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1 month ago

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EG

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114.1K Messages

1 month ago

I couldn't agree more ! But from what I've seen here over the years, nothing much is going to be done about known or planned outages.

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JoeRob

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1 month ago

Considering it's affecting work/livelihood im starting to be left with 1 option really. It's incredibly difficult to get an actual person on the phone or chat and i doubt they would have an answer as to how long this will continue. It's unfortunate because we've had very little issues over the years. I do thank you for your insight however.

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XfinityJeff

Official Employee

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285 Messages

Good morning @JoeRob, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good day. Thank you also to @EG for the troubleshooting steps you have provided. As someone that works from home, I can understand the need for reliable internet, and I know when it is not reliable, that can cause a lot of issues. Luckily you have reached a team of experts that can assist. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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EG

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114.1K Messages

1 month ago

Quote welcome and the best of luck to you !

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EG

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114.1K Messages

1 month ago

@XfinityJeff 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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