user_yim6b4's profile

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2 Messages

Tuesday, November 11th, 2025 2:29 PM

CONSTANT OUTAGES DURING COLDER WEATHER

We live in a newer development in Florida. Every time the temperatures are in the 40s or below, we experience internet outages. It's beyond frustrating since I work remotely. Temps have started dropping this year and we are back at it again. The internet has been out since 11 pm last night. It's now 9:30 am the next day. No upgrades have been done, and Xfinity has done nothing to come out and troubleshoot the issue. They will send a tech out 3-5 days later, and by then the temp is usually back warmer and the issue doesn't exist. The cost of your services continues to increase, and it's impossible to speak to a human on your phone lines. No matter what option you select, the automated line continuously tries to connect you to Xfinity assistant! The customer service has gone downhill. Please resolve this ASAP!

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Official Employee

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2.6K Messages

21 days ago

 

user_yim6b4 Hello! Thank you so much for using our Forums and for taking the time to write us. We are here happy to work together and help with your connection to make sure you are having the best online experience. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

(edited)

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