2 Messages
CONSTANT OUTAGES
Seems Xfinity has the money to sponsor sports and ESL gaming but no money to actually provide the services it's contracted for by its customers. I haven't even had this service back for 3 weeks, every weekday from 4pm-6pm (during my workday) my internet goes down and I'm unable to work. I'm ready to leave. This is total [Edited: Language]. I won't even get into the [Edited: Language] I had to go through a few years back when their subcontractors of their subcontractors came into my backyard at 6:30am unannounced, peeping in my bedroom windows while I was getting dressed for work to dig an entire TRENCH across my backyard easement. [Edited: "Inflammatory"]
XfinityJoe
Official Employee
•
991 Messages
1 year ago
I apologize for the frustrating experience @user_ti3vmx our team would be happy to assist.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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