Constant packet loss - living in apartment complex using xfinity modem

Thank you for reaching out @jl.m1. I am sorry to hear about your gaming experience. Are you using an ethernet cable to connect your console to the internet? 

Concern moved here to the Home Networking help section. 

Yes, I am using ethernet connected to my mac mini directly to the modem. The packet loss I tested was the same whether on wifi or ethernet

By the way the steps I've already taken:

- On call with support restarted modem using xfinity app multiple times, plugged and unplugged coaxial cable, unplugged ethernet and reconnected.

- The test was conducted using packetlosstest.com with default settings

- Test is consistent across multiple devices including macbook, macmini (eth), iphone(wifi), tv streaming stick, console, smart fridge, etc etc

- No additional routers, VPNs or anything that modifies/redirects internet traffic

- I have asked support to come in person to diagnose several times to no avail

- Wifi speed is consistent with what I pay for, only packetloss is an issue

support takes an hour to respond to the most basic messages

@jl.m1 @XfinityJoe 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

My ticket got closed without resolution and still waiting on eta for technician coming out. very frustrating

@jl.m1 

Hope things hold up for you ! Good luck ! Now closing your marked "Solved" topic.