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Monday, July 15th, 2024 2:54 PM

Constant Random Disconnects- T3 error

I have spoken with a rep already who stated that Xfinity would only send a tech out if I paid for it, which is ludicrous. I have checked my modem stats and every time i lose connection i get a T3 time-out error. I lose connection on all devices both wired and wireless. I work from home and can not keep having these interruptions. I have had a tech out 3 separate times for different issues and we always start with the power cycling, checking coax cables, etc. Every single time i have provided xfinity with my modem logs because it has never once been my equipment causing the issues (I am not tech illiterate. I troubleshoot my equipment before i call with issues). I have tested with different modems and routers on more than one occasion with the same results. I have no splitters in my line, my cables are fine, and my equipment is made to handle more bandwidth than I pay for. Arris S33 modem and Nighthawk RAX30.

Secondly, My plan is supposed to be 1.2gbps down and 200mbps up and I am only receiving at most 950 mbps down and less than 10 mbps up. Again, all equipment can handle the speeds i pay for and I have speed tested on MULTIPLE devices. My PC is wired in, my husbands PC is wired in, and i have tried with a phone and my work laptop which are both on the WiFi.

The below is the error i receive every single time i disconnect (with MAC redacted):

Started Unicast Maintenance Ranging - No Response received - T3 time-out

The below is the status on my modem:

Procedure Status Comment
Acquire Downstream Channel 543000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
20 Locked QAM256 543000000 Hz 0 dBmV 44 dB 0 0
13 Locked QAM256 501000000 Hz 0 dBmV 44 dB 0 0
14 Locked QAM256 507000000 Hz 0 dBmV 44 dB 0 0
15 Locked QAM256 513000000 Hz 0 dBmV 44 dB 0 0
16 Locked QAM256 519000000 Hz 0 dBmV 44 dB 0 0
17 Locked QAM256 525000000 Hz 0 dBmV 44 dB 0 0
18 Locked QAM256 531000000 Hz 0 dBmV 44 dB 0 0
19 Locked QAM256 537000000 Hz 0 dBmV 44 dB 0 0
21 Locked QAM256 549000000 Hz 0 dBmV 44 dB 0 0
22 Locked QAM256 555000000 Hz 0 dBmV 44 dB 0 0
23 Locked QAM256 561000000 Hz 0 dBmV 44 dB 0 0
24 Locked QAM256 567000000 Hz 0 dBmV 44 dB 0 0
25 Locked QAM256 573000000 Hz 0 dBmV 44 dB 0 0
26 Locked QAM256 579000000 Hz 0 dBmV 44 dB 0 0
27 Locked QAM256 585000000 Hz 0 dBmV 44 dB 0 0
28 Locked QAM256 591000000 Hz 0 dBmV 44 dB 0 0
29 Locked QAM256 597000000 Hz 0 dBmV 44 dB 0 0
30 Locked QAM256 603000000 Hz 0 dBmV 44 dB 0 0
31 Locked QAM256 609000000 Hz 0 dBmV 44 dB 0 0
32 Locked QAM256 615000000 Hz 0 dBmV 44 dB 0 0
33 Locked QAM256 621000000 Hz 0 dBmV 44 dB 0 0
34 Locked QAM256 627000000 Hz 0 dBmV 44 dB 0 0
35 Locked QAM256 633000000 Hz 0 dBmV 44 dB 0 0
36 Locked QAM256 639000000 Hz 0 dBmV 44 dB 0 0
37 Locked QAM256 645000000 Hz 0 dBmV 44 dB 0 0
38 Locked QAM256 651000000 Hz 0 dBmV 44 dB 0 0
39 Locked QAM256 657000000 Hz 0 dBmV 44 dB 0 0
40 Locked QAM256 663000000 Hz 0 dBmV 44 dB 0 0
41 Locked QAM256 669000000 Hz 0 dBmV 44 dB 0 0
42 Locked QAM256 675000000 Hz 0 dBmV 43 dB 0 0
43 Locked QAM256 681000000 Hz 0 dBmV 45 dB 0 0
44 Locked QAM256 687000000 Hz 0 dBmV 45 dB 0 0
193 Locked OFDM PLC 957000000 Hz 1 dBmV 44 dB 159529777 0


Upstream Bonded Channels
Channel ID Lock Status US Channel Type Frequency Width Power
1 Locked SC-QAM 35600000 Hz 6400000 41.5 dBmV
2 Locked SC-QAM 29200000 Hz 6400000 41.8 dBmV
3 Locked SC-QAM 22800000 Hz 6400000 42.3 dBmV
4 Locked SC-QAM 16400000 Hz 6400000 42.3 dBmV


Official Employee

 • 

1.6K Messages

4 months ago

Hello, @kh_702407. Thank you for making us aware you're still experiencing T3 timeouts even after troubleshooting on your own. I'm sorry to hear you're not getting the expected internet speeds, especially after having multiple tech visits. I would be more than happy to review your account to see what I can do to help fix this.

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

(edited)

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