Visitor

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3 Messages

Monday, November 17th, 2025 2:20 AM

Constant wi-fi drops by mobile devices with 6ghz gateway

With such limited range on 6ghz, we have numerous dead spots throughout the house. We got the wifi pro extender, but it does not seem to do anything to extend the 6ghz. A technician even suggested where to put it, but the dead spots remain. The other main problem is, our phones and tablets will lose the 6ghz, but instead of just switching to 5 (or even 2.4), the phones completely disconnect from wi-fi and switch to cellular. Obviously this causes a lot of extra cellular data in our house, where we pay  for wi-fi service. 

Our house is not big, yet all this new 6ghz technology does not stretch ANYWHERE. Are we just supposed to pay for a bunch of extenders/mesh devices to actually make it work? When 7 comes out, do we have to be sitting on top of the router to get a signal? 

I've fiddled with all kinds of settings on Intelligent Wifi on our Samsung phones to no avail.

If anyone has any suggestions on how to 
A) Get the 6ghz signal to actually reach everywhere 

B) Get the mobile devices to never drop the wifi, but just switch to 5 or 2.4 if when the 6 signal gets weak.

Thanks!

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Official Employee

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2.1K Messages

29 days ago

Hello @jeffm79, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I just have a couple of questions so we know how to better assist you. Are you using your own modem or renting one from us? If you are renting our modem, do you have the bands split or combined? What is your house's walls made of? Where in your house is the dead spot? 

Visitor

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3 Messages

Hi

I'm using an Xfinity gateway only.

I do not have the bands split, I have never been advised nor shown how to do so.

House walls are drywall and wood.

The dead spots and low signal strength are numerous: 

All bedrooms other than the one with the Gateway

Kitchen

Downstairs bathroom

Laundry Room

Family Room - very low signal strength

Official Employee

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2.9K Messages

Thanks for your comment, jeffm79. What troubleshooting steps have you tried so far? Did you try rebooting the modem manually or through the Xfinity App? How about your modem placement? Is it located in a central position in the household and at least 2 feet off the ground? You can also visit us HERE for more steps on how to manage and optimize your Wi-Fi connectivity. 

 

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