Visitor

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3 Messages

09/06/2026 1:03 PM

Constantly losing packets for 3 months on only games.

Hi, I have reached out multiple times and found this was my last option. I have had a tech come out, ran new cables, got a router, new modem.. I am still lagging. The main problem ip is at hop 7, 50.221.201.226. Looking it up I found it was a comcast address. Please help! 

I downloaded a program called pingplotter and got these results:

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Official Employee

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2.7K Messages

16 days ago

Hi there, @stacyc23. Thanks for reaching out to us here on the Community Forum and sorry to hear you're experiencing packet loss while playing games. Could you share what game is a problem or is it all games?

Visitor

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3 Messages

All games. I have tried everything 

Official Employee

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2.7K Messages

Thanks, @stacyc23. Gaming traffic should be routing to different servers for different games. Are you perhaps having any issues doing anything else like streaming or browsing? If it is all games, it would indicate an overall connection issue. If other online activities are fine, could you list specifically the games with the problem? That would help narrow things down. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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3 Messages

I play games like No more room in hell 2, deadlock, team fortress 2, counter strike 2. mostly multiplayer online games

Official Employee

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2.5K Messages

Thank you so much for for this games. Lets take a look at the account and see what is going on with your connection. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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