Contributor
•
65 Messages
Continuing problems after headend update
We are still experiencing daily T3 errors and frequent streaming drops.
The headend was updated in November. Our modem was misconfigured, and it took weeks to get it properly provisioned.
However, we are not obtaining the bandwidth we are paying for (1.2G) and still have frequent streams dropping.
D/L bandwidth tested at the modem is consistently around 800-900 (was around 1300-1400 before) U/L is 25 - 35 (was 40-42 before).
Can someone please help and get the headend fixed?
There have been no changes at our location -- Same hardware, same cables, all of the fittings are tight, all of the firmware is updated, and everything is rebooted every day.
Still with T3 errors that were never present before the November headend update.
Arris S33 log:
The table below contains the log of events that the S33 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
| Date Time | Event Level | Description |
|---|---|---|
| 31/12/1969 19:00:35 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 12/12/2025 08:32:00 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 12/12/2025 08:33:53 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/12 at 8:33 AM. |
| 13/12/2025 08:18:50 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/13 at 8:18 AM. |
| 14/12/2025 07:42:10 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 14/12/2025 08:29:12 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/14 at 8:29 AM. |
| 15/12/2025 00:00:08 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 15/12/2025 08:11:51 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/15 at 8:11 AM. |
| 16/12/2025 06:56:49 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 16/12/2025 07:45:25 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/16 at 7:45 AM. |
| 17/12/2025 01:34:57 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 17/12/2025 07:50:12 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/17 at 7:50 AM. |
| 18/12/2025 00:13:17 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 18/12/2025 02:39:52 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 18/12/2025 08:20:57 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/18 at 8:20 AM. |
| 19/12/2025 00:07:20 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 19/12/2025 07:31:58 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/19 at 7:32 AM. |
| 20/12/2025 07:32:54 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 20/12/2025 08:41:23 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/20 at 8:41 AM. |
| 20/12/2025 11:55:09 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 21/12/2025 08:35:11 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/21 at 8:35 AM. |
| 22/12/2025 05:40:38 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 22/12/2025 07:57:20 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/22 at 7:57 AM. |
| 22/12/2025 12:10:05 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 23/12/2025 08:20:20 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/23 at 8:20 AM. |
| 31/12/1969 19:00:16 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 19:00:21 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 19:00:21 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/12/1969 19:00:21 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/12/1969 19:00:21 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/12/1969 19:00:35 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 19:00:35 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 19:00:35 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 24/12/2025 08:00:57 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/24 at 8:00 AM. |
| 25/12/2025 08:36:07 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/25 at 8:36 AM. |
| 25/12/2025 08:42:01 |
3 | Failed LAN WebGUI login attempt from 69.251.98.60 on 25/12/25 at 8:42 AM. |
| 25/12/2025 08:42:10 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/25 at 8:42 AM. |
| 25/12/2025 08:48:24 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/25 at 8:48 AM. |
| 26/12/2025 07:49:58 |
3 | Failed LAN WebGUI login attempt from 69.251.98.60 on 25/12/26 at 7:49 AM. |
| 26/12/2025 07:50:06 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/26 at 7:50 AM. |
| 26/12/2025 21:20:08 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 27/12/2025 08:23:44 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/27 at 8:23 AM. |
| 27/12/2025 15:10:52 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 28/12/2025 08:15:57 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/28 at 8:15 AM. |
| 29/12/2025 08:36:18 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/29 at 8:36 AM. |
| 29/12/2025 22:22:22 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 30/12/2025 08:14:18 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/30 at 8:14 AM. |
| 31/12/2025 00:09:08 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 31/12/2025 07:54:26 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 25/12/31 at 7:54 AM. |
| 31/12/2025 21:16:44 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 1/1/2026 07:50:57 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/01 at 7:50 AM. |
| 2/1/2026 03:40:47 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 2/1/2026 08:41:52 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/02 at 8:41 AM. |
| 31/12/1969 19:00:15 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 19:00:18 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 19:00:19 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/12/1969 19:00:19 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/12/1969 19:00:19 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/12/1969 19:00:33 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 19:00:33 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 19:00:33 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 3/1/2026 08:44:52 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/03 at 8:44 AM. |
| 3/1/2026 10:28:25 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 4/1/2026 08:39:22 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/04 at 8:39 AM. |
| 5/1/2026 07:37:25 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 5/1/2026 07:53:34 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/05 at 7:53 AM. |
| 5/1/2026 20:35:57 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 6/1/2026 08:20:53 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/06 at 8:20 AM. |
| 6/1/2026 09:35:46 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 7/1/2026 08:55:05 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/07 at 8:55 AM. |
| 8/1/2026 08:26:22 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/08 at 8:26 AM. |
| 8/1/2026 21:56:22 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 9/1/2026 08:08:45 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/09 at 8:08 AM. |
| 9/1/2026 16:02:40 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 10/1/2026 09:10:22 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/10 at 9:10 AM. |
| 31/12/1969 19:00:15 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 19:00:20 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 19:00:22 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/12/1969 19:00:22 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/12/1969 19:00:22 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/12/1969 19:00:27 |
6 | Honoring MDD; IP provisioning mode = IPv6 |
| 31/12/1969 19:00:36 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 19:00:36 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 19:00:36 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 10/1/2026 09:20:24 |
6 | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 10/1/2026 09:21:05 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 11/1/2026 09:09:31 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 11/1/2026 09:21:27 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/11 at 9:21 AM. |
| 12/1/2026 08:21:11 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 12/1/2026 08:23:43 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/12 at 8:23 AM. |
| 12/1/2026 18:13:35 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 12/1/2026 20:17:51 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/12 at 8:17 PM. |
| 13/1/2026 06:40:00 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 13/1/2026 08:27:03 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/13 at 8:27 AM. |
| 14/1/2026 05:55:24 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 14/1/2026 08:16:04 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/14 at 8:16 AM. |
| 14/1/2026 22:53:39 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 15/1/2026 08:27:23 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/15 at 8:27 AM. |
| 15/1/2026 12:03:07 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |
| 15/1/2026 20:00:20 |
3 | Successful LAN WebGUI login from 69.251.98.60 on 26/01/15 at 8:00 PM. |
XfinitySean
Official Employee
•
424 Messages
16 days ago
Thanks for stopping by our community forums, vadeltachi! Sorry to hear you aren't receiving the full speed included with your plan. Our team would be more than happy to take a closer look! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
0
0
EG
Expert
•
115.7K Messages
15 days ago
@vadeltachi @XfinitySean
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
1