Hello, @user_ccj47x sorry to hear you are having multiple service interruptions. We want to deliver great reliable service. Was the advice @EG provided helpful in determining the reason for these events? They are the best tools to help determine when your service is being interrupted by maintenance or unplanned repairs.
EG
Expert
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118.2K Messages
13 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityThomasC
Official Employee
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3.4K Messages
11 days ago
Hello, @user_ccj47x sorry to hear you are having multiple service interruptions. We want to deliver great reliable service. Was the advice @EG provided helpful in determining the reason for these events? They are the best tools to help determine when your service is being interrupted by maintenance or unplanned repairs.
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