Visitor
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4 Messages
Correct WiFi password not being recognized?
We have been unable to connect to wifi and every time we try to reconnect it says our password is incorrect. No one has changed the password, I can see that on our account it is the same. We have restarted the gateway, we unplugged it for a few minutes, we tried using the original password on the bottom of the gateway, and we tried changing the WiFi password. All of these provided a temporary fix (about 5 minutes) before we were kicked off again. Any thoughts or is this just another example of xfinity testing my sanity.
Accepted Solution
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
5 years ago
**Update 09/16/2021 @ 2:59 PM ET**
All,
We have received confirmation that this issue should now be resolved. If you have xFi Pods and are still experiencing any connection issues, we ask that you please restart the Pods by unplugging them and plugging them back in. Additionally, you can try restarting them in the Xfinity App or in My Account. Since this is not related to the modem, restarting the modem is unnecessary to resolve this. If you do not have xFi Pods and continue to experience this issue, please reply to this thread so we can escalate as needed.
Thank you all for your help identifying this issue.
(edited)
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user_67326c
Visitor
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2 Messages
5 years ago
I just got my xfi pod and when I connected it to my gateway and try to use my WiFi next to it, it knocks me off the network and says my password is incorrect or authentication failed. When I’m near the gateway or if I unplug the xfi pod, I can reconnect.
I've already reset and unplugged both gateway and xfi pod. And hard reset then gateway and removed and re-added the xfi pod.
Has anyone else experienced this or have a solution?
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bschaible44
Visitor
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3 Messages
5 years ago
Internet had been working perfectly since moving into new home couple weeks ago. We woke up this morning with issues on iphones, ipads, etc. We "forgot network" and tried reconnecting but everything is saying incorrect password. Reset the password through the Xfinity iOS app, still getting the same error. Tried on our televisions, still saying incorrect password even though we've double and triple checked that we are entering the password that is shown on the iOS app. Restarted the Gateway, still same issues when trying the new and old passwords. Anyone have any solutions? Were we hacked? Did the Gateway [Edited: "Language"] out?
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sshort506
New Poster
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7 Messages
5 years ago
I am having the exact same issue. I mean exactly. I tried changing the password and it works for a few minutes then it stops recognizing it. All plugged in connections are working fine.
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user_f1a51f
Visitor
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2 Messages
5 years ago
Same exact thing here! Tried restarting modem, turning off phone. Works for a few minutes then goes back to xfinitywifi which is pretty much garbage.
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sshort506
New Poster
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7 Messages
5 years ago
From other posts on here it seems to be a pod issue. Unplug all of your pods and it should connect. The signal won't be strong but it will connect. I guess we have to wait for a update from Xfinity.
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user_9f5857
Visitor
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3 Messages
5 years ago
This happens every so often -- the pods lose their connection to the gateway. I follow all the instructions for troubleshooting. Nothing works. The gateway is working fine, but the pods just won't connect.
98% of the time, I'm really happy with my home wifi set up. It's reliable. But when it stops working for no apparent reason, I want to scream.
For what reason would pods just suddenly lose the ability to connect? And, then, why do they ultimately reconnect, sometimes hours or days later? I just makes no sense, and please please please don't ask me if I've unplugged the pods and rebooted the gateway ... because yes, of course. I'm not an idiot and I can read the help forums and follow instructions. I just want to know why this happens for no reason. Tell me.
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Kurt_Godel
Visitor
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2 Messages
5 years ago
Me too. I have discovered that my iPad and iPhone will happily connect if I'm in the same room with my Xfinity modem/router...not otherwise.
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user_84e608
Visitor
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6 Messages
5 years ago
I have 6 xfi pods. In the middle of the night, they all stopped working and now i cannot reconnect them. The home internet is working fine. i'm on the network right now on my computer. My phones are connected. The xfi pods will not connect. I have tried to remove the pods and reconnect them/set them up again - but it will not connect. Keeps saying 'try again' PLEASE HELP
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EG
Expert
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117.8K Messages
5 years ago
All. See this link please;
https://forums.xfinity.com/conversations/your-home-network/correct-wifi-password-not-being-recognized/6141f6ba16396f36267ee4cb?commentId=614221aa8ea20f79f84397ec
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