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3 Messages

Thursday, January 2nd, 2025 3:21 PM

Critical (3) SYNC Timing Synchronization failure - Loss of Sync

Every evening at ~10pm-12amEST my internet connection becomes very unstable.  Of course, i have followed the scripted troubleshooting and unable to resolve the problem.   When I check the modem/router logs I see entries suggesting that there is something wrong with the connection. An example of the event log is provided below.    Please note that this is after a power cycle at ~9:45pm EST.

JAN 01 2025 22:00:02Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
JAN 01 2025 22:51:35Critical (3)SYNC Timing Synchronization failure - Loss of Sync
JAN 01 2025 22:51:35Notice (6)CM-STATUS message sent. Event Type Code: 17
JAN 01 2025 22:51:57Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW
JAN 01 2025 22:52:55Notice (6)CM-STATUS message sent. Event Type Code: 5
JAN 01 2025 22:54:56Warning (5)RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW
JAN 01 2025 22:54:59Critical (3)SYNC Timing Synchronization failure - Loss of Sync
JAN 01 2025 22:54:59Notice (6)CM-STATUS message sent. Event Type Code: 5
JAN 01 2025 22:55:35Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
JAN 01 2025 22:56:21Critical (3)SYNC Timing Synchronization failure - Loss of Sync
JAN 01 2025 22:56:21Warning (5)Lost MDD Timeout
JAN 01 2025 22:56:23Notice (6)CM-STATUS message sent. Event Type Code: 4
JAN 01 2025 22:56:45Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
JAN 01 2025 23:00:16Notice (6)US profile assignment change. US Chan ID: 43
JAN 01 2025 23:29:14Notice (6)CM-STATUS message sent. Event Type Code: 5
JAN 01 2025 23:29:15Critical (3)SYNC Timing Synchronization failure - Loss of Sync
JAN 01 2025 23:29:15Critical (3)No Ranging Response received - T3 time-outJ
AN 01 2025 23:29:16Notice (6)CM-STATUS message sent. Event Type Code: 17
JAN 01 2025 23:29:51Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
JAN 01 2025 23:30:38Notice (6)CM-STATUS message sent. Event Type Code: 5
JAN 01 2025 23:31:01Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
JAN 01 2025 23:31:49Critical (3)SYNC Timing Synchronization failure - Loss of Sync
JAN 01 2025 23:31:49Notice (6)CM-STATUS message sent. Event Type Code: 5
JAN 01 2025 23:32:25Critical (3)SYNC Timing Synchronization failure - Loss of Sync
JAN 01 2025 23:32:35Notice (6)CM-STATUS message sent. Event Type Code: 5
JAN 01 2025 23:33:52Critical (3)SYNC Timing Synchronization failure - Loss of Sync
JAN 01 2025 23:34:19Notice (6)CM-STATUS message sent. Event Type Code: 5
JAN 01 2025 23:34:59Critical (3)SYNC Timing Synchronization failure - Loss of Sync
JAN 01 2025 23:35:06Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
JAN 01 2025 23:35:07Notice (6)CM-STATUS message sent. Event Type Code: 2JAN 01 2025 23:35:18Critical (3)SYNC Timing Synchronization failure - Loss of SyncJAN 01 2025 23:35:18Notice (6)CM-STATUS message sent. Event Type Code: 17
JAN 01 2025 23:35:23Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
JAN 01 2025 23:35:27Notice (6)CM-STATUS message sent. Event Type Code: 5
JAN 01 2025 23:35:29Warning (5)RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW

Official Employee

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3.4K Messages

6 months ago

@user_c5ab02 I am sorry to hear about this issue. Are you using your own modem or Xfinity Gateway?

New Poster

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7 Messages

18 days ago

I have a Motorola Modem MB 7621. In the last few months, the cable and internet zaps out for about 2 seconds, multiple times a day.  When I went into the modem event log there are dozens of sync timing synchronization failure items listed. Is this due to the age of the modem or something else?

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