Visitor
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1 Message
Critical DNS issue
My router is not able to resolve numerous common internet domain names, including nytimes.com and washintonpost.com. I have restarted it 5 times. I am not able to reach an agent through 800-XFINITY because the AI gatekeeper thinks my router is currently in the process of restarting, and asks me to call back when it is finished. I am unable to do any work and will need to sign up for a different provider Monday if I can't get this issue resolved.
XfinityJustinM
Official Employee
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915 Messages
3 days ago
Hi @user_ow343b,
If you have not visited our Tips for troubleshooting your Xfinity Internet connection post that is a great place to continue the troubleshooting process. As a team that works from home we definitely understand the impact that not being able to stay connected can have. Based on what you have shared your equipment may be having issues communicating with our system. I would recommend reactivating the device in the Xfinity app by heading to the Account tab and selecting "Set up equipment or devices". Please follow the on-screen prompts and let us know if that helped return your network to the status quo.
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EG
Expert
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119.6K Messages
2 days ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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