Visitor
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1 Message
Customer service
I’m tired of the interruptions on my internet. Happens why to often, your customer service is terrible, never can reach anyone. This is unacceptable, specially for a cable company that has control of my internet which also controls my ability to call for help on my phone incase of emergency. This needs to be addressed, or I will find a new provider. Thank you. VERY ANGRY
EG
Expert
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115K Messages
5 months ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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