Visitor

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5 Messages

Friday, October 31st, 2025

Cybersecurity

I just tried to activate my new plan. When I tried to open the link on my PC, I received a block from ESET antivirus.

Potentially unwanted content found
This web page is on the list of websites with an uncertain reputation or potentially unwanted content and has been blocked.

Web protection | Blocked by PUA blacklist | Blocked URL | [Edited: "Possible malacious site"]| HTTP filter | [Edited: "Possible malacious IP"]


Additional IP TARGET ADDRESS:
[Edited: "Possible malacious IP"]

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Official Employee

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2.2K Messages

16 hours ago

Thank you for reaching out to us here. have you already checked with the security team at the https://spa.xfinity.com/help site about that potential unwanted content?

Visitor

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5 Messages

10 hours ago

No 111111111111111111111111

Visitor

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5 Messages

10 hours ago

Well, I don't know if you understood the question correctly. The malicious IP addresses and the malicious website are your IP addresses and your website, which I tried to use to connect to a new tariff.

(edited)

Official Employee

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3.4K Messages

Our websites and app are safe to use, @user_0u804c. The Xfinity app will allow you to activate your modem for your new plan as shown here,https://www.xfinity.com/support/articles/activate-xfi-gateway-app.. You can download that directly from your device's app store. If you open the Xfinity app and log in, do you see a purple button that shows Activate Modem?

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