Visitor
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1 Message
daily outage
Hi, we've had an outage nearly every day at my address for almost three weeks now. A week ago my landlord had a technician out here to check the lines, no issues. The outages are attributed to network damage and 3 to 500 people are effected every time according to the status map. What's happening? And why is there a limit on outage credits when the service is unusable nearly half the day?
XfinityMatthew
Official Employee
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189 Messages
9 days ago
Hello user_kpj4o8 we would be happy to check into the repeated service interruptions for you and make sure our local team is on it. In order to check into the area please send us a direct message with your full name and the address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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