Daily Outages

Yes, I certified the outage, received a credit and even spoke in person to the person in the field working on the problem. 

Fast forward to yesterday. Service was down again.  You want to know what made me upset?  Going through the auto process, it said there were no outages in my area and basically insinuated that service might have been interrupted by nonpayment of my bill! 

I am on autopay!  And my neighbor’s service was also down and she reported it as well. 

I work from home. It’s extremely difficult without service for this long. 
for the first time in over 25 years with Xfinity I am shopping elsewhere. 

@DLaBay We appreciate you using these resources to check for interruptions in the area that may be causing this and to also recieve the credit for the downtime. 

We can check further for other issues that our technicians may be working through in the area. 

To check this just send us a direct message with your full name and service address to get started. 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Update:  A technician came to my house.  Before he pulled away, my internet went back down.  I went to his truck and he came back in to fix it.  He got it working but not near full speed. The very next day--all services down for almost 12 hours.  That was yesterday--today, service down again.   

Today:  My new service provider came and dug the trench for my new fiber optic network.   I am so done.  So. Done.   This has been over a month.  It is too much for anyone to deal with--not to mention I work from Home!   Decision made.  Services discontinued.

Hey there DLaBay. I work from home, so absolutely can understand the importance of stable internet connectivity. I would be more than happy to look into this, and to assist you further with any of your concerns. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.