Visitor
•
12 Messages
Daily packet loss during random periods throughout the day as well as insanely decreased speed during it
Basically, the title. Daily consistent packet loss and speed slowdowns that last 30-60minutes whenever they do happen. Restarting router and all that stuff doesn't fix it. Happens on every device. Here is router information if needed. This only started happening after moving across town into a new apartment with the same service.
| Channel ID |
32
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
33
|
34
|
48
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
627 MHz
|
453 MHz
|
459 MHz
|
465 MHz
|
471 MHz
|
477 MHz
|
483 MHz
|
489 MHz
|
495 MHz
|
507 MHz
|
513 MHz
|
519 MHz
|
525 MHz
|
531 MHz
|
537 MHz
|
543 MHz
|
549 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
597 MHz
|
603 MHz
|
609 MHz
|
615 MHz
|
621 MHz
|
633 MHz
|
639 MHz
|
805000000
|
| SNR |
38.4 dB
|
39.1 dB
|
38.7 dB
|
38.8 dB
|
38.9 dB
|
38.7 dB
|
38.5 dB
|
38.3 dB
|
38.3 dB
|
38.7 dB
|
38.2 dB
|
38.1 dB
|
37.9 dB
|
38.4 dB
|
38.3 dB
|
37.9 dB
|
37.5 dB
|
37.7 dB
|
38.2 dB
|
38.6 dB
|
38.8 dB
|
38.6 dB
|
38.5 dB
|
38.7 dB
|
38.4 dB
|
38.5 dB
|
38.5 dB
|
38.5 dB
|
38.6 dB
|
38.3 dB
|
38.3 dB
|
35.6 dB
|
| Power Level |
-3.7 dBmV
|
-1.9 dBmV
|
-2.0 dBmV
|
-2.1 dBmV
|
-2.1 dBmV
|
-2.3 dBmV
|
-2.5 dBmV
|
-2.7 dBmV
|
-2.5 dBmV
|
-2.8 dBmV
|
-2.9 dBmV
|
-2.9 dBmV
|
-3.1 dBmV
|
-3.1 dBmV
|
-3.1 dBmV
|
-3.0 dBmV
|
-3.2 dBmV
|
-3.2 dBmV
|
-3.1 dBmV
|
-3.0 dBmV
|
-3.0 dBmV
|
-3.3 dBmV
|
-3.3 dBmV
|
-3.1 dBmV
|
-3.2 dBmV
|
-3.5 dBmV
|
-3.3 dBmV
|
-3.4 dBmV
|
-3.3 dBmV
|
-3.7 dBmV
|
-3.6 dBmV
|
-4.6 dBmV
|
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
| Channel ID |
1
|
2
|
3
|
4
|
5
|
6
|
|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
10 MHz
|
16 MHz
|
22 MHz
|
29 MHz
|
35 MHz
|
40 MHz
|
| Symbol Rate |
2560
|
5120
|
5120
|
5120
|
5120
|
2560
|
| Power Level |
45.3 dBmV
|
46.3 dBmV
|
47.3 dBmV
|
48.0 dBmV
|
48.3 dBmV
|
48.8 dBmV
|
| Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
QAM
|
QAM
|
| Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
XfinityRichard
Official Employee
•
1.4K Messages
3 months ago
Hi there, @user_80b38e I'm very sorry for the trouble you are having with your Internet service, I definitely understand how frustrating Internet connectivity issues are. Since it's been a few days since you posted, are you still having trouble? If so, please reach back out.-Richard
3
0
user_rmwrkj
9 Messages
3 months ago
I been having the exact same issue for MONTHS, with NUMEROUS tech visits. I think they even stopped responding to my posts in the forum... Lol. Changed lines and several routers later, no solution. They keep promising to escalate to a special team which has not happened yet. Hope you have better luck!
1
0
user_80b38e
Visitor
•
12 Messages
3 months ago
Update. 3 Techs have come out so far and basically did nothing but reset/replace modem or remove a splitter. Last tech to come out asked what the problem was, and I told him packet loss in which he insulted me by asking "You do know that you live in an apartment right? That can cause packet loss". I'd rather not be asked mundane questions that aren't even right in the slightest. I've ruled out every problem on my end. The neighbors don't have this problem. Even the public Xfinity provided Wi-Fi doesn't have this issue since that's what I have to use sometimes because it gets so bad and I'm not able to work. I'd rather not have to keep connecting to their public Wi-Fi in order to use this service.
(edited)
0
0
user_80b38e
Visitor
•
12 Messages
2 months ago
Final update. The problem keeps getting worse. They gave up trying to even bother to help and essentially was told to go [Edited: "Language"]. No one ever bothered to do anything else other than test my modem connection. Only one in my apartment complex having this issue as well. Terrible customer experience for something I pay essentially 200$ a month for
(edited)
0
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