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user_czndn6
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Thursday, May 29th, 2025 12:30 AM

Daily slowdown in our home wifi (all usage points)

Every day around 5 or 6 pm, our home wifi slows down to about 30% of normal.  We have one PC and one home network connection hard-wired to the gateway, plus multiple TVs, game systems, and phones connected through wifi.  Every device sees the degradation in performance.  Sometimes some of them drop the connection completely.  I want to emphasize, this happens every day.  Re-starting the gateway sometimes helps, sometimes not.  It is not reliable or repeatable.

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1 month ago

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XfinityMartyR

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2.3K Messages

1 month ago

 

user_czndn6 Thanks for reaching out, and outlining your concern. Have you had a chance to review the troubleshooting steps outlined in this post? How to Troubleshoot Your Xfinity Internet and WiFi connection

 

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user_czndn6

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3 Messages

Yes, multiple times.  I have had several cases of each of these two results:

1) "the test cannot be run at this time, please try again later"

2) speed result around 30% of normal, app recommends I re-start.

 sometimes re-start helps, sometimes not.  I have never been offered the opportunity to have a tech visit.

Again, this happens every night, and it impacts every usage point (hard wire and wifi) in the house.

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1 month ago

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XfinityBenny

Official Employee

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903 Messages

@user_czndn6  Oh my, I see and thanks for explaining. Do you have any additional routers, or just the cable modem? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_czndn6

Visitor

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3 Messages

1 month ago

The gateway is attached to a small network (4 units) of tp-link extenders.  My son's PC is hard-wired to the Gateway.  Both the PC and all of the wifi network slow down in unison.  No exceptions.

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XfinityMatthew

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403 Messages

We will want to perform some additional testing on our end. Please send a direct message with your full name and the address to get started. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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