Visitor
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2 Messages
Daily WiFi drops, no solution
I've been dealing with daily drops in my download. My plan that I have includes 1200 mbps, but will drop to 2-3 mbps during those daily occurrences. The quick resolve was to reboot my modem every time. When it started happening, I've initially replaced my modem from the XB8 to XB10. I've contacted chat support at least 10 times and talk to at least 3 "managers/supervisors". I had a total of 4 people from Comcast come out: 2 contractors, an in-house tech, and the supervisor of the in-house tech. I've been misled time after time from tier 1 agents and supervisors about having maintenance come out and multiple cases or SRO being made. The coaxial from my tap to my modem has also been replaced, the supervisor removed a MOCA filter connected to my modem believing it to be cause and still no resolution. I've been trying to have maintenance come address it, but no wants to schedule a request for it. I've had to do my research because Comcast hires incompetent employees who don't understand that I am receiving partial service and have provided evidence of decreases in my downstream channels. I am so disappointed in their service.
user_0yw6o7
Visitor
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7 Messages
6 days ago
I experienced same exact issue over 2 months after being sent the "upgraded" modem. Multiple calls and service inquires and no resolution. Rather frustrating and time consuming to restart multiple times a day. Eventually, got tired of being taken for granted (15+ years) and bailed to a new service provider. Relieved to have a stable connections at a ~50% cost.
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XfinityJeff
Official Employee
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140 Messages
4 days ago
Good morning @user_orfvn4, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good weekend. As someone that works from home I can understand the need for a reliable connection. The good news is you reached the right team that can take a look at the service issues you have been having and get you a resolution. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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