Visitor
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1 Message
Data usage is unusually high.
My data usage has increased each month with no change to my lifestyle. I am now running out of data around the 22nd of each month. I think the data meter on my account is not accurate. I have changed my wifi password and left some devices offline to try and slow down my usage and nothing helps. Please advise.
XfinityAbby
Official Employee
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327 Messages
21 days ago
Hello @JHammer117. Thank you for reaching out on our Community Forum. I know how important it is to make sure all of your account information is accurate.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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