Data Usage isn't showing up this month

Its a new month , the 9th now and i have been downloading a few things and when i click on data usage its says 0 usage.

anyone else have this problem. I love comcast but it seems like every month new problems show up haha.

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Tcalg

Gold Problem Solver

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273 Messages

20 days ago

I came here to see if anyone else has reported this. My internet usage froze sometime in mid-September, and now in October it says 0 GB. Could it be that Comcast has finally done away with data caps?

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Quadro

Contributor

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50 Messages

@Tcalg lol that would be interesting if they did haha. Can they even do that?

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20 days ago

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XfinityGabriel

Official Employee

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2.7K Messages

18 days ago

Quadro, Hi there! Thanks for taking the time to reach out. As someone who monitors my data usage, I can understand the inconvenience caused when you click on data usage and it doesn't show any usage. We are the right place to go for help from a team of XFINITY experts over social media. How are you checking on the data usage? If your data usage is now showing up, you can view it by signing in to your Xfinity account and checking the Usage meter page or through the Xfinity app on your mobile device. For customers on the Unlimited Data Option, the data usage meter remains accessible. If you are on the 1.2 TB Data Usage Plan, you will receive notifications via email, text, or app alerts as you approach or exceed your data limits. For By the Gig lines, usage details and notifications are available in your Xfinity Mobile account or app, with updates possibly taking up to six hours to refresh.

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Quadro

Contributor

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50 Messages

@XfinityGabriel No offense, but i know how to look for my data usage. Sometimes Xfinity has issues with their site, which causes other problems to show up. I look at my data usage the same way i always look at it , i signed in click internet, under plan "sometimes it shows up" or i click on at the bottom https://customer.xfinity.com/#/devices#usage

Something is clearly wrong because its only showing i downloaded 7GB and that's impossible.

I guess it will fix itself eventually, you know the tech team will work on it. I'm on a unlimited plan i have no data cap.

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18 days ago

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XfinityGabriel

Official Employee

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2.7K Messages

No worries. I am glad to hear it. I am confident that we will make the corrections necessary whenever there are issues with our website. We appreciate you greatly for your patience when this happens. Are you noticing the same issue when you check the data usage with the XFINITY app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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18 days ago

Quadro

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50 Messages

No problem, take care :)

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18 days ago

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XfinityJon

Official Employee

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704 Messages

Did you have any other questions or concerns we could assist you with at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

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Tcalg

Gold Problem Solver

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273 Messages

My internet usage shows 0 GB for the month of October...

Using the "My Account" menu on an X1 cable box
Using the "Internet data usage" menu on the Xfinity app on an Android phone

It appears that there is no way to check internet usage using the Xfinity website on a desktop PC.

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18 days ago

U

user_fl472l

Visitor

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2 Messages

15 days ago

I am in my third month without any data usage showing up. I complained two months ago and was told they were "working on upgrades to the app." But still the problem is not fixed,

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Quadro

Contributor

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50 Messages

@user_fl472l call or use chat you can get a credit on your account towards your bill. i did, because this is crazy.

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14 days ago

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XfinityAmira

Official Employee

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4.5K Messages

For troubleshooting purposes, user_fl472l are you noticing the same issue when you check the data usage with the XFINITY app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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13 days ago

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Quadro

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50 Messages

5 days ago

Has anyone still having the same issue? mine is showing i have use 70GB lol. im sure im up to around 2400 or more already.

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user_fl472l

Visitor

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2 Messages

@Quadro Yes, I am now on my fourth month without any internet data usage showing. What a joke.

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5 days ago

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user_i7goz1

Visitor

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1 Message

I'm having the same problem. My usage stopped about halfway through Sept and still shows 0gb for all of Oct.

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2 days ago

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XfinityBenny

Official Employee

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1.1K Messages

@user_i7goz1 Thanks for adding to the post. Are you checking the usage on the App or the website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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Your Home Network

Quadro

Data Usage isn't showing up this month

Tcalg

Quadro

XfinityGabriel

Quadro

XfinityGabriel

Quadro

XfinityJon

Tcalg

user_fl472l

Quadro

XfinityAmira

Quadro

user_fl472l

user_i7goz1

XfinityBenny

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