1 Message
Data usage
My internet was shut off for the first part of the month but my internet usage kept going up magically. I have somehow already went through 1.2 terabytes a few days ago. I think xfinity is scamming their customers.
1 Message
My internet was shut off for the first part of the month but my internet usage kept going up magically. I have somehow already went through 1.2 terabytes a few days ago. I think xfinity is scamming their customers.
XfinityEmilyB
Official Employee
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1.7K Messages
3 months ago
@user_s4shwu Welcome to our community forum! Thank you for reaching out so we can discuss your data usage. If you'd like to review options to add unlimited data to your account, please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
If you are disputing the data that was used, please reach out to our Customer Security Assurance team and I'm confident they'll be able to help.
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user_nbznub
3 Messages
3 months ago
My internet usage also went up while I was out of the country. And Xfinity purposefully doesn't show us daily data, to avoid us asking too many questions.
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Andyr1
Gold Problem Solver
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7.9K Messages
3 months ago
Mine shows I have used a whole 2GB this month! There is something definitely wrong with their usage monitor, at least as far as what they are displaying to their customers.
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