Visitor
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3 Messages
Degraded service after multiple visits, beyond frustrating
So I’ve had technicians out twice to my house to correct issues occurring on my network. I’m constantly getting large spikes in packet loss and my modem is showing multiple issues. Who can be contacted to check the hardware up the line in my service area? Technicians already replaced the line from outside my house direct to modem, no splitters and still having issues
my modem logs show frequent T3 Timeout & Ranging Response Failures. Errors occur at various times and persist across many days, showing that the issue isn’t transient but chronic. Feel like the upstream node or cabinet need to be checked.
XfinityJohnG
Official Employee
•
2.2K Messages
1 month ago
Thank you very much for reaching out to us here. I am very sorry for that frustration, and I will be happy to look further into that issue from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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