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Desktop/Laptop not connecting to closest access point (Pod Gen2/Gateway)
I just upgraded to the new XB8-T gateway and unfortunately the coverage is worse than my old gateway despite claims of improved coverage. As a result, I have a desktop and laptop computer in a remote portion of the house that are suddenly running on wifi fumes, with download speeds sometimes below 1MB/S. I already had a single Gen 2 wifi pod installed nearby but for some reason the desktop/laptop will not connect to the pod (per the xfinity app). Some other nearby devices would connect. The pod was located outside of the room so I purchased a second Gen 2 pod and installed it inside the room right next to the devices. To my surprise they still would not connect to either pod, despite the new pod not being used by any other device. I hooked one of the computers up to the pod with an ethernet cable and the download speed jumped up to around 280 MB/S! While this would be an fine solution, tying both of these devices to an ethernet cable is not practicable for us.
Is there a way to force these devices to connect to the pod, which is apparently just sitting there hoping and praying that one day it can help these devices?
user_323c89
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6 Messages
9 hours ago
Not saying that this is the root of your issue, but more than one Gen 2 Pod can actually have a detrimental impact on your network, Unless you’re talking coverage for an area above maybe 3,500sqft.
There might be an ongoing issue with the XB8 and Gen 2 Pods, as there are a few posts about it on the various forums. However providing workable proof is difficult.
The ideal Gen 2 Pod setup, is to connect it to the XB8 via a high quality Cat6 Ethernet cable. This will allow for what is called Ethernet backhaul, and routinely results in consistently higher throughput speeds.
First, I’d remove both Pods from your network, through the Xfinity app. Then activate only one of the Pods.
if you activated the Pod after you initially set up the WiFi connection on these trouble devices, perhaps you should power cycle the XB8 and the Pod. While they’re booting up, forget the WiFi network from your devices. After the XB8 and Pod are fully online, connect fresh to the network from the devices. You might get lucky.
Keep us posted
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