Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_1afg86
1st Topic

3 Messages

Thursday, October 24th, 2024 12:12 AM

Device on LAN unreachable after roaming from Gateway -> Pod

I have a XB7 Modem with 2x 2nd Gen Pods and I am finding that when my Android devices transfers from the Gateway to a Pod it is unable to connect to devices on my local area network for a period of time. It seems to resolve after 5-10 minutes but during that time my IoT cameras are not available for streaming.

Is there anyway to resolve this with adjusting my router options to prevent this downtime?

Question

 • 

Updated 

22 days ago

25

2

0

Was this helpful?

EG

Expert

 • 

107.1K Messages

28 days ago

The concern is not "Community Knowledge Base" related.................... Topic moved here to the proper help section for assistance. 

0

0

XfinityRichard

Official Employee

 • 

1.4K Messages

27 days ago

Hi there, @user_1afg86 Oh no, I'm so sorry to hear that your devices are not able to connect on your local area network for a period of time. Since it's been a few days since you last posted, are you still experiencing this issue, if you are please don't hesitate to reach back out so I can get you taken care of.-Richard

3

0

user_1afg86

3 Messages

Yes I experience this issue every-time I roam between the gateway and the pods. Specifically with most android devices that I have tested with. Can you think of any reason why this would happen? Its always unable to resolve the local ips for a period of time. The worst is when it quickly bounces from pod to pod because I am unable to connect to my IP cameras at all when it does that.

Thumbs up

Reply

26 days ago

0

XfinityJamesC

Official Employee

 • 

1.7K Messages

Thank you for getting back to me, @user_1afg86. I can't think of any adjustments that could be made to your gateway for an issue like this. Most network, channel, IP adjustments, etc., are handled automatically when you have pods on your network. Have you tried repositioning your pods to see if the issue improves or deteriorates, by any chance?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Thumbs up

Reply

26 days ago

0

user_1afg86

3 Messages

The pods appear to be stable via the Xfinity app. Though I wish there was a way to disable roaming for specific devices. 

So no idea from your end why when I roam from one pod to another the DNS resolution would fail temporarily? 

Thumbs up

Reply

22 days ago

0

forum icon

New to the Community?

Start Here