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user_ad6e8a
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Visitor

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1 Message

Thursday, January 29th, 2026 3:43 AM

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Devices page

Why do you guys hide the devices page? I can find no logical reason for why you make it so hard to find. No, I am not new to the internet. If you were one of the many bug testing pages you would fail.

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13 days ago

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XfinityAmandaB

Official Employee

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3.1K Messages

4 months ago

 

user_ad6e8a Thank you for stopping in for help with the device information for your account. In the Xfinity app, the connected devices on your home network can be found after hitting the WIFI option at the bottom of the screen. All you need to do is scroll down to see the connected and offline number of devices and tap on the tile you want to check out. There is also a View all Devices option at the bottom in Purple right above the Xfinity assistant bubble.  

If you are not looking for the devices on your internet connection, let me know so I can point you in the right direction! 

 

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user_doxg3q

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1 Message

I've been having constant issues with my internet dropping -- in and out, in and out. In trying to get help with this, the Xfinity Assistant did something to my gateway that seems to have turned off my access to admin controls with the gateway. So under the wifi page on the app, there are no admin controls for the gateway any longer. And the connected devices section is blank. Any idea how to fix this? 

4 months ago

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user_pcf9w7

Visitor

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1 Message

13 days ago

How can I remove a device from my home network

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EG

Expert

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118.2K Messages

13 days ago

@user_pcf9w7 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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