Visitor
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1 Message
devise constantly losing connection to internet
I lease an XB6 router from you for years. For the past month my devises keep losing connection and I have to restart the devises and sometimes the router/gateway. Do I need a newer router?


EG
Expert
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121.4K Messages
24 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityJustinM
Official Employee
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1.1K Messages
22 days ago
Greetings @dragons4,
You're heading down the right thought path. It just may be time to swap out that older XB6, but there are a few other pain points that could be contributing. If the root cause of the issue isn't address swapping the modem won't have much of an impact. When you say that your devices are losing connection, are they running slow or completely disconnecting from the network. Also is this happening on all of your devices or just some?
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EG
Expert
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121.4K Messages
22 days ago
@dragons4
Have you had a chance to see if any of those troubleshooting tips apply ?
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