dragons4's profile

Visitor

 • 

1 Message

08/30/2026 5:46 PM

devise constantly losing connection to internet

I lease an XB6 router from you for years.  For the past month my devises keep losing connection and I have to restart the devises and sometimes the router/gateway.  Do I need a newer router?

Oldest First
Selected Oldest First

Expert

 • 

121.4K Messages

24 days ago

Official Employee

 • 

1.1K Messages

22 days ago

Greetings @dragons4,

You're heading down the right thought path. It just may be time to swap out that older XB6, but there are a few other pain points that could be contributing. If the root cause of the issue isn't address swapping the modem won't have much of an impact. When you say that your devices are losing connection, are they running slow or completely disconnecting from the network. Also is this happening on all of your devices or just some? 

Expert

 • 

121.4K Messages

22 days ago

@dragons4 

Have you had a chance to see if any of those troubleshooting tips apply ?

forum icon

New to the Community?

Start Here