Meltoboof's profile

New Poster

 • 

5 Messages

Sunday, July 14th, 2024 7:25 AM

DHCP Reservations: "Failure! Please check your inputs."

Setting a static IP to a device in the router settings always gives the error  "Failure! Please check your inputs.".

Please don't tell me I need to enter a comment. I know how to google and I have seen that false advice many times. I enter a comment. I tried clearing the comment. I tried clearing it, restarting the router and reentering it. I tried changing the comment.

THE COMMENT HAS NOTHING TO DO WITH IT. ADDING, REMOVING, CHANGING, OR ANYTHING AT ALL WITH THE COMMENT DO NOT FIX THE PROBLEM.

I cannot believe for $1200/year this broken piece of garbage is what Xfinity tells us to use.

Official Employee

 • 

2.5K Messages

4 months ago

@Meltoboof Thank you for reaching out today. We don't currently offer the option for a Static IP through residential services. 

1 Message

Absolutely irrelevant to the question.

There was no mention of a WAN static IP; the question is about the absolutely useless DHCP reservation process (don't get me started on the broken port forwarding... what is port forwarding without an internal port???????????).

I encountered the same thing today. Yesterday I set up DHCP reservations without issue. Today, I try to set ONE and I always get "check your inputs." The Inputs are an IP address and a comment. Comment is not needed, but since I'm grasping at straws, I tried it anyway. Unsurprisingly, it didn't work. I won't even mention that in the App every single device reservation I created still shows the OLD IP address on a subnet that does not exist. If I check the device it has been assigned the correct IP address.

This is no way to manage internet traffic. I'm going to return this useless plastic box and use my own modem, it's worth the extra money I have to pay if I go over the bandwidth cap (you know, the artificial scarcity that Comcast pretends exists in order to charge you more for using the service you.... already pay for).

I almost didn't move into this apartment because the only ISP available was Comcast. Now I'm absolutely regretting the decision. I'll never move into an area where Comcast is the only ISP again. This is clownshoes nonsense.

Official Employee

 • 

1.6K Messages

 

user_cn2lup Just to clarify, do you have the wireless gateway in bridge mode and use a standalone or personal router? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

107.1K Messages

4 months ago

@XfinityDena 

Once again, that is for the WAN / public IP address. They are talking about the LAN / private IP addresses...

forum icon

New to the Community?

Start Here