nciwebguy's profile

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3 Messages

Friday, October 25th, 2024 1:36 AM

Direct message

For more than a week I have been having internet service drops. Technicians have come out to the house twice but I'm still experiencing drops. Is it possible it is the router is the root of the problem? They have improved the service by reducing the number of service drops per day but it is not acceptable. Here is a look at the service drops:

Date and time Status Status duration
10/24/2024 9:14:38 PM Online 0:20:32
10/24/2024 9:14:32 PM No Internet connection 0:00:06
10/24/2024 6:21:32 PM Online 2:53:00
10/24/2024 6:21:20 PM No Internet connection 0:00:12
10/24/2024 6:21:08 PM No Internet connection. Wi-Fi/LAN OK 0:00:12
10/24/2024 9:04:47 AM Online 9:16:21
10/24/2024 9:04:45 AM No Internet connection 0:00:02
10/24/2024 1:10:49 AM Online 7:53:56
10/24/2024 1:10:49 AM No Internet connection 0
10/23/2024 11:21:31 PM Online 1:49:18
10/23/2024 11:21:27 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/23/2024 11:19:34 PM Online 0:01:53
10/23/2024 11:19:06 PM No Internet connection. Wi-Fi/LAN OK 0:00:28
10/23/2024 11:17:46 PM Online 0:01:20
10/23/2024 11:17:33 PM No Internet connection. Wi-Fi/LAN OK 0:00:13
10/23/2024 11:17:20 PM Online 0:00:13
10/23/2024 11:17:06 PM No Internet connection. Wi-Fi/LAN OK 0:00:14
10/23/2024 11:16:32 PM Online 0:00:34
10/23/2024 11:16:12 PM No Internet connection. Wi-Fi/LAN OK 0:00:20
10/23/2024 11:16:05 PM Online 0:00:07
10/23/2024 11:15:15 PM No Internet connection. Wi-Fi/LAN OK 0:00:50
10/23/2024 11:15:01 PM Online 0:00:14
10/23/2024 11:14:57 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/23/2024 11:14:05 PM Online 0:00:52
10/23/2024 11:13:36 PM No Internet connection. Wi-Fi/LAN OK 0:00:29
10/23/2024 11:13:28 PM Online 0:00:08
10/23/2024 11:13:24 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/23/2024 11:13:14 PM Online 0:00:10
10/23/2024 11:13:00 PM No Internet connection. Wi-Fi/LAN OK 0:00:14
10/23/2024 11:10:24 PM Online 0:02:36
10/23/2024 11:10:20 PM No Internet connection 0:00:04
10/23/2024 2:21:45 PM Online 8:48:35
10/23/2024 2:21:08 PM No Internet connection 0:00:37
10/23/2024 2:20:57 PM No Internet connection. Wi-Fi/LAN OK 0:00:11
10/22/2024 3:24:23 PM Online 22:56:34
10/22/2024 3:24:13 PM No Internet connection 0:00:10
10/22/2024 3:23:59 PM No Internet connection. Wi-Fi/LAN OK 0:00:14
10/22/2024 3:06:10 PM Online 0:17:49
10/22/2024 3:06:03 PM No Internet connection 0:00:07
10/22/2024 3:05:02 PM Online 0:01:01
10/22/2024 3:03:35 PM No Internet connection 0:01:27
10/22/2024 3:03:34 PM Online 0:00:01
10/22/2024 3:03:22 PM No Internet connection 0:00:12
10/22/2024 3:03:16 PM No Internet connection. Wi-Fi/LAN OK 0:00:06
10/22/2024 3:03:09 PM Online 0:00:07
10/22/2024 3:02:43 PM No Internet connection 0:00:26
10/22/2024 3:02:31 PM No Internet connection. Wi-Fi/LAN OK 0:00:12
10/22/2024 3:02:23 PM Online 0:00:08
10/22/2024 2:56:52 PM No Internet connection 0:05:31
10/22/2024 2:56:40 PM No Internet connection. Wi-Fi/LAN OK 0:00:12
10/22/2024 2:56:32 PM Online 0:00:08
10/22/2024 2:54:15 PM No Internet connection 0:02:17
10/22/2024 2:54:14 PM Online 0:00:01
10/22/2024 2:18:14 PM No Internet connection 0:36:00
10/22/2024 2:18:12 PM Online 0:00:02
10/22/2024 2:16:21 PM No Internet connection 0:01:51
10/22/2024 2:16:10 PM No Internet connection. Wi-Fi/LAN OK 0:00:11
10/22/2024 2:16:03 PM Online 0:00:07
10/22/2024 2:15:43 PM No Internet connection 0:00:20
10/22/2024 2:15:34 PM No Internet connection. Wi-Fi/LAN OK 0:00:09
10/22/2024 2:15:27 PM Online 0:00:07
10/22/2024 2:12:45 PM No Internet connection 0:02:42
10/22/2024 2:12:40 PM No Internet connection. Wi-Fi/LAN OK 0:00:05
10/22/2024 2:12:33 PM Online 0:00:07
10/22/2024 2:12:12 PM No Internet connection 0:00:21
10/22/2024 2:12:10 PM No Internet connection. Wi-Fi/LAN OK 0:00:02
10/22/2024 2:12:02 PM Online 0:00:08
10/22/2024 2:09:57 PM No Internet connection 0:02:05
10/22/2024 2:09:46 PM No Internet connection. Wi-Fi/LAN OK 0:00:11
10/22/2024 12:57:15 PM Online 1:12:31
10/22/2024 12:57:11 PM No Internet connection 0:00:04
10/22/2024 9:27:35 AM Online 3:29:36
10/22/2024 9:26:55 AM No Internet connection 0:00:40
10/22/2024 9:26:43 AM No Internet connection. Wi-Fi/LAN OK 0:00:12
10/21/2024 8:04:40 PM Online 13:22:03
10/21/2024 8:04:29 PM No Internet connection 0:00:11
10/21/2024 8:04:19 PM No Internet connection. Wi-Fi/LAN OK 0:00:10
10/21/2024 4:08:34 PM Online 3:55:45
10/21/2024 4:08:31 PM No Internet connection 0:00:03
10/21/2024 2:31:32 PM Online 1:36:59
10/21/2024 2:08:55 PM No Internet connection 0:22:37
10/21/2024 11:07:43 AM Online 3:01:12
10/21/2024 11:07:06 AM No Internet connection 0:00:37
10/21/2024 11:06:55 AM No Internet connection. Wi-Fi/LAN OK 0:00:11
10/21/2024 12:18:59 AM Online 10:47:56
10/21/2024 12:18:59 AM No Internet connection 0
10/20/2024 6:39:11 PM Online 5:39:48
10/20/2024 6:18:46 PM No Internet connection 0:20:25
10/20/2024 12:58:14 PM Online 5:20:32
10/20/2024 12:58:08 PM No Internet connection 0:00:06
10/20/2024 12:57:57 PM No Internet connection. Wi-Fi/LAN OK 0:00:11
10/20/2024 11:15:10 AM Online 1:42:47
10/20/2024 11:15:06 AM No Internet connection 0:00:04
10/20/2024 9:18:41 AM Online 1:56:25
10/20/2024 9:16:28 AM No Internet connection 0:02:13
10/20/2024 9:15:45 AM No Internet connection. Wi-Fi/LAN OK 0:00:43
10/20/2024 9:04:42 AM Online 0:11:03
10/20/2024 8:35:21 AM No Internet connection 0:29:21
10/20/2024 8:35:15 AM No Internet connection. Wi-Fi/LAN OK 0:00:06
10/20/2024 8:35:09 AM Online 0:00:06
10/20/2024 8:35:03 AM No Internet connection. Wi-Fi/LAN OK 0:00:06
10/19/2024 5:38:07 PM Online 14:56:56
10/19/2024 5:38:06 PM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 5:37:44 PM Online 0:00:22
10/19/2024 5:37:30 PM No Internet connection. Wi-Fi/LAN OK 0:00:14
10/19/2024 5:37:07 PM Online 0:00:23
10/19/2024 5:37:03 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 5:36:46 PM Online 0:00:17
10/19/2024 5:36:45 PM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 5:35:04 PM Online 0:01:41
10/19/2024 5:35:03 PM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 5:29:01 PM Online 0:06:02
10/19/2024 5:28:57 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 5:28:40 PM Online 0:00:17
10/19/2024 5:28:36 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 5:17:36 PM Online 0:11:00
10/19/2024 5:17:18 PM No Internet connection. Wi-Fi/LAN OK 0:00:18
10/19/2024 5:16:13 PM Online 0:01:05
10/19/2024 5:16:09 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 4:56:53 PM Online 0:19:16
10/19/2024 4:56:50 PM No Internet connection 0:00:03
10/19/2024 4:56:36 PM No Internet connection. Wi-Fi/LAN OK 0:00:14
10/19/2024 4:56:27 PM Online 0:00:09
10/19/2024 4:56:21 PM No Internet connection. Wi-Fi/LAN OK 0:00:06
10/19/2024 4:55:31 PM Online 0:00:50
10/19/2024 4:55:27 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 3:59:58 PM Online 0:55:29
10/19/2024 3:59:54 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 3:59:25 PM Online 0:00:29
10/19/2024 3:59:21 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 3:48:07 PM Online 0:11:14
10/19/2024 3:48:06 PM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 3:46:38 PM Online 0:01:28
10/19/2024 3:46:24 PM No Internet connection. Wi-Fi/LAN OK 0:00:14
10/19/2024 3:45:43 PM Online 0:00:41
10/19/2024 3:45:42 PM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 3:45:01 PM Online 0:00:41
10/19/2024 3:44:57 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 3:44:46 PM Online 0:00:11
10/19/2024 3:44:45 PM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 3:43:56 PM Online 0:00:49
10/19/2024 3:43:45 PM No Internet connection. Wi-Fi/LAN OK 0:00:11
10/19/2024 3:39:35 PM Online 0:04:10
10/19/2024 3:39:33 PM No Internet connection. Wi-Fi/LAN OK 0:00:02
10/19/2024 3:37:11 PM Online 0:02:22
10/19/2024 3:36:54 PM No Internet connection. Wi-Fi/LAN OK 0:00:17
10/19/2024 3:27:41 PM Online 0:09:13
10/19/2024 3:27:39 PM No Internet connection. Wi-Fi/LAN OK 0:00:02
10/19/2024 3:27:12 PM Online 0:00:27
10/19/2024 3:26:51 PM No Internet connection. Wi-Fi/LAN OK 0:00:21
10/19/2024 3:23:51 PM Online 0:03:00
10/19/2024 3:23:48 PM No Internet connection. Wi-Fi/LAN OK 0:00:03
10/19/2024 3:22:22 PM Online 0:01:26
10/19/2024 3:22:18 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 3:21:07 PM Online 0:01:11
10/19/2024 3:21:06 PM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 3:19:13 PM Online 0:01:53
10/19/2024 3:19:00 PM No Internet connection. Wi-Fi/LAN OK 0:00:13
10/19/2024 3:17:29 PM Online 0:01:31
10/19/2024 3:17:27 PM No Internet connection. Wi-Fi/LAN OK 0:00:02
10/19/2024 3:15:42 PM Online 0:01:45
10/19/2024 3:15:42 PM No Internet connection. Wi-Fi/LAN OK 0
10/19/2024 3:15:34 PM Online 0:00:08
10/19/2024 3:15:30 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 3:15:19 PM Online 0:00:11
10/19/2024 3:15:15 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 3:06:09 PM Online 0:09:06
10/19/2024 3:05:57 PM No Internet connection. Wi-Fi/LAN OK 0:00:12
10/19/2024 3:02:50 PM Online 0:03:07
10/19/2024 3:02:48 PM No Internet connection. Wi-Fi/LAN OK 0:00:02
10/19/2024 3:02:32 PM Online 0:00:16
10/19/2024 3:02:30 PM No Internet connection. Wi-Fi/LAN OK 0:00:02
10/19/2024 2:55:13 PM Online 0:07:17
10/19/2024 2:55:09 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 2:53:41 PM Online 0:01:28
10/19/2024 2:53:36 PM No Internet connection. Wi-Fi/LAN OK 0:00:05
10/19/2024 2:44:31 PM Online 0:09:05
10/19/2024 2:44:27 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 2:42:58 PM Online 0:01:29
10/19/2024 2:42:57 PM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 2:40:07 PM Online 0:02:50
10/19/2024 2:39:54 PM No Internet connection. Wi-Fi/LAN OK 0:00:13
10/19/2024 2:33:33 PM Online 0:06:21
10/19/2024 2:33:30 PM No Internet connection. Wi-Fi/LAN OK 0:00:03
10/19/2024 2:19:04 PM Online 0:14:26
10/19/2024 2:19:00 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 2:18:49 PM Online 0:00:11
10/19/2024 2:18:48 PM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 2:17:11 PM Online 0:01:37
10/19/2024 2:16:57 PM No Internet connection. Wi-Fi/LAN OK 0:00:14
10/19/2024 2:16:06 PM Online 0:00:51
10/19/2024 2:15:58 PM No Internet connection 0:00:08
10/19/2024 2:15:33 PM No Internet connection. Wi-Fi/LAN OK 0:00:25
10/19/2024 2:13:45 PM Online 0:01:48
10/19/2024 2:13:42 PM No Internet connection. Wi-Fi/LAN OK 0:00:03
10/19/2024 2:02:32 PM Online 0:11:10
10/19/2024 2:02:18 PM No Internet connection. Wi-Fi/LAN OK 0:00:14
10/19/2024 2:01:16 PM Online 0:01:02
10/19/2024 2:01:12 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 1:57:52 PM Online 0:03:20
10/19/2024 1:57:51 PM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 1:45:13 PM Online 0:12:38
10/19/2024 1:45:09 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 1:44:57 PM Online 0:00:12
10/19/2024 1:44:54 PM No Internet connection. Wi-Fi/LAN OK 0:00:03
10/19/2024 1:44:45 PM Online 0:00:09
10/19/2024 1:44:36 PM No Internet connection. Wi-Fi/LAN OK 0:00:09
10/19/2024 1:43:22 PM Online 0:01:14
10/19/2024 1:43:18 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 1:43:03 PM Online 0:00:15
10/19/2024 1:42:48 PM No Internet connection. Wi-Fi/LAN OK 0:00:15
10/19/2024 1:38:26 PM Online 0:04:22
10/19/2024 1:38:06 PM No Internet connection. Wi-Fi/LAN OK 0:00:20
10/19/2024 1:36:43 PM Online 0:01:23
10/19/2024 1:36:27 PM No Internet connection. Wi-Fi/LAN OK 0:00:16
10/19/2024 1:13:02 PM Online 0:23:25
10/19/2024 1:12:51 PM No Internet connection. Wi-Fi/LAN OK 0:00:11
10/19/2024 12:56:09 PM Online 0:16:42
10/19/2024 12:56:03 PM No Internet connection. Wi-Fi/LAN OK 0:00:06
10/19/2024 12:51:58 PM Online 0:04:05
10/19/2024 12:51:54 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 12:51:20 PM Online 0:00:34
10/19/2024 12:51:09 PM No Internet connection. Wi-Fi/LAN OK 0:00:11
10/19/2024 12:50:11 PM Online 0:00:58
10/19/2024 12:50:09 PM No Internet connection. Wi-Fi/LAN OK 0:00:02
10/19/2024 12:46:35 PM Online 0:03:34
10/19/2024 12:46:33 PM No Internet connection. Wi-Fi/LAN OK 0:00:02
10/19/2024 12:46:25 PM Online 0:00:08
10/19/2024 12:46:21 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 12:40:55 PM Online 0:05:26
10/19/2024 12:40:51 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 12:39:26 PM Online 0:01:25
10/19/2024 12:39:24 PM No Internet connection. Wi-Fi/LAN OK 0:00:02
10/19/2024 12:37:04 PM Online 0:02:20
10/19/2024 12:37:00 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 12:35:04 PM Online 0:01:56
10/19/2024 12:35:00 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 12:22:01 PM Online 0:12:59
10/19/2024 12:21:57 PM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 12:21:50 PM Online 0:00:07
10/19/2024 12:21:48 PM No Internet connection. Wi-Fi/LAN OK 0:00:02
10/19/2024 12:21:39 PM Online 0:00:09
10/19/2024 12:21:36 PM No Internet connection. Wi-Fi/LAN OK 0:00:03
10/19/2024 12:17:47 PM Online 0:03:49
10/19/2024 12:17:36 PM No Internet connection. Wi-Fi/LAN OK 0:00:11
10/19/2024 12:00:35 PM Online 0:17:01
10/19/2024 12:00:15 PM No Internet connection. Wi-Fi/LAN OK 0:00:20
10/19/2024 11:50:41 AM Online 0:09:34
10/19/2024 11:50:39 AM No Internet connection. Wi-Fi/LAN OK 0:00:02
10/19/2024 11:50:29 AM Online 0:00:10
10/19/2024 11:50:27 AM No Internet connection. Wi-Fi/LAN OK 0:00:02
10/19/2024 11:44:04 AM Online 0:06:23
10/19/2024 11:44:00 AM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 11:41:38 AM Online 0:02:22
10/19/2024 11:35:19 AM No Internet connection 0:06:19
10/19/2024 11:34:36 AM No Internet connection. Wi-Fi/LAN OK 0:00:43
10/19/2024 11:03:32 AM Online 0:31:04
10/19/2024 11:03:18 AM No Internet connection. Wi-Fi/LAN OK 0:00:14
10/19/2024 10:57:46 AM Online 0:05:32
10/19/2024 10:57:45 AM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 10:56:56 AM Online 0:00:49
10/19/2024 10:56:45 AM No Internet connection. Wi-Fi/LAN OK 0:00:11
10/19/2024 10:40:01 AM Online 0:16:44
10/19/2024 10:40:00 AM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 10:22:22 AM Online 0:17:38
10/19/2024 10:22:18 AM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 10:15:32 AM Online 0:06:46
10/19/2024 10:15:15 AM No Internet connection. Wi-Fi/LAN OK 0:00:17
10/19/2024 10:03:19 AM Online 0:11:56
10/19/2024 10:03:18 AM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 10:01:52 AM Online 0:01:26
10/19/2024 10:01:48 AM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 9:46:37 AM Online 0:15:11
10/19/2024 9:46:24 AM No Internet connection. Wi-Fi/LAN OK 0:00:13
10/19/2024 9:46:13 AM Online 0:00:11
10/19/2024 9:46:12 AM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 9:45:52 AM Online 0:00:20
10/19/2024 9:45:48 AM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 9:36:29 AM Online 0:09:19
10/19/2024 9:36:18 AM No Internet connection. Wi-Fi/LAN OK 0:00:11
10/19/2024 9:28:02 AM Online 0:08:16
10/19/2024 9:28:00 AM No Internet connection. Wi-Fi/LAN OK 0:00:02
10/19/2024 9:27:52 AM Online 0:00:08
10/19/2024 9:27:51 AM No Internet connection. Wi-Fi/LAN OK 0:00:01
10/19/2024 9:24:46 AM Online 0:03:05
10/19/2024 9:24:33 AM No Internet connection. Wi-Fi/LAN OK 0:00:13
10/19/2024 9:12:07 AM Online 0:12:26
10/19/2024 9:12:03 AM No Internet connection. Wi-Fi/LAN OK 0:00:04
10/19/2024 9:05:52 AM Online 0:06:11
10/19/2024 9:05:39 AM No Internet connection. Wi-Fi/LAN OK 0:00:13
10/19/2024 8:56:33 AM Online 0:09:06
10/19/2024 8:56:06 AM No Internet connection. Wi-Fi/LAN OK 0:00:27
10/19/2024 7:58:57 AM Online 0:57:09

 

Official Employee

 • 

1.7K Messages

27 days ago

Good evening @nciwebguy! Reducing drops per day is nice, but still receiving multiple each day is far from the experience we want you to have! How recently was the last technician scheduled? To help eliminate all possible causes, we could certainly look at swapping your modem for one of our Wireless Gateways. Do you have an Xfinity store nearby where you could pick up one of our Wireless Gateways?

Visitor

 • 

3 Messages

I have a your Wireless Gateway and I think that is the problem, how do I switch it with a new one?

Official Employee

 • 

938 Messages

 

nciwebguy Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

I got them to send me a new Gateway, thanks

Official Employee

 • 

1.6K Messages

That is great to hear! Do you have any other questions or concerns we can help you with here on our Xfinity Community Forums today? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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