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jn2005
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5 Messages

Thursday, October 23rd, 2025

Disabling access to the router at 10.0.0.1

I use that address often since that is the DHCP server for my home devices and I often need to find which IP address a device has been given.  Removing that access will diminish my ability to administer my home network.   This is really overstepping the bounds - what happens on my side of the network is my business and should be administrable by me. 

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XfinityShawn

Official Employee

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4 days ago

 

jn2005 Did you get a notification that the 10.0.0.1 was being disabled? 

 

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jn2005

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@XfinityShawn​ Yes, I got an email to that effect.  That they were disabling it for "security" purposes.  I use it all the time to check on DHCP addressing.

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4 days ago

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XfinityAmandaB

Official Employee

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2.7K Messages

 

jn2005 From what I can find, we are not fully removing the option to access the admin tool. Of course, if you use your own equipment, you would still be able to access and manage your connection settings directly. For our Xfi gateways, I was able to find that we are turning access off by default, but there is still an option to enable to feature. If you check out the Admin tool access support page, it has more information for you.  

 

(edited)

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4 days ago

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flaboy

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@XfinityAmandaB The Admin tool access support page shows a toggle switch for what I presume is the Xfinity app.  I do not have a smartphone so I can't use the Xfinity app.  A couple of quick questions:

1.  When this change goes through, is 10.0.0.1 going to disappear totally or will some information still be available to view?

2.  If 10.0.0.1 disappears and I have an issue where the good folks here would need Xfinity network stats, how would I get them?

3.  I'm seeing conflicting information regarding the Xfinity app.  Does it only work with a smartphone or is it compatible with an iPad?  Some research results say it is compatible but on the Apple App Store is shows only iPhone.

As it stands now, if I need to do a factory reset on my XB8, I need to call customer service and give them gateway information so they can get me back on line, or, I can go to the Xfinity store and have an agent do it (which I've done in the past).  Not the end of the world, but a bit of an inconvenience.

Any information would be appreciated.   

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4 days ago

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XfinityJoe

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1.1K Messages

Good morning @flaboy we do not have any advanced notice of what the interface may look like. We have the ability to run diagnostics and see signal levels and account health on our end. I use the Xfinity app on my iPad at home. We would be happy to troubleshoot with you and get your service concerns sorted.  

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1 day ago

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flaboy

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@XfinityJoe    Thanks for your response.  I'm not having any issues at this time.  I was just inquiring how to handle things should something come up.  After hearing from Apple that the Xfinity app isn't compatible with iPads, I was pleasantly surprised to learn it does work for you at your home.  That's a big help.  Thanks.

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1 day ago

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