Visitor
•
1 Message
Disruption in service
This is my third attempt to post this because Xfinity has a disruption in service. The disruption occurs multiple times weekly. Xfinity services is horrible
Visitor
•
1 Message
This is my third attempt to post this because Xfinity has a disruption in service. The disruption occurs multiple times weekly. Xfinity services is horrible
XfinityJon
Official Employee
•
855 Messages
4 days ago
Good afternoon user_ltfuvw. I can certainly understand the frustration if you are encountering issues. You have reached the right team, and I will be happy to look into this further for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0