Visitor

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2 Messages

Thursday, January 29th, 2026 5:52 AM

DNS errors

Hello. Xfinity worked on my street today “upgrading lines”. Since completion my laptop can only access a few websites. The home page on my televisions won’t load. I can get Disney to woe for example but not Netflix and Hulu. I chatted in, I’ve rebooted my modem. Unplugged the tvs. Etc. They want me to schedule a tech but issue was clearly caused by whatever work was done today. Is there some way I can deal with this myself?

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Visitor

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2 Messages

4 days ago

Thank you Roberto. It was both my laptop and my television. Good news. When I woke up the issue was fixed. Thank you. 

Official Employee

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2.9K Messages

user_aybwdz That is great news! Thank you for the update. 

 

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Official Employee

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2.1K Messages

4 days ago

Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your service issues. You are in the right place and we are happy to assist you today. Are you experiencing this issue with all devices or just your laptop?

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