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Do I need a new modem?
We've had a third party modem for about three years since we signed up for Xfinity that enabled us to have internet and a landline. Recently we [finally] cancelled the landline and now the internet has been dropping a few times a day. Not sure if it's because of the cancelled landline or some other issue. Should I buy a new modem that doesn't support landlines?
EG
Expert
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107.1K Messages
28 days ago
First. What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem ?
Is there a router / WiFi in the mix here ?
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