1 Message
do i need to return my router if i started new service
my old roommate who moved out has been getting calls to return the router that i still use in my apartment, in hopes to fix the issue i started a new account and im now covering it, does he still have to return the router or am i ok to keep using it?
XfinityThomasB
Official Employee
•
1.5K Messages
1 month ago
Howdy user_qoxgbf
To provide you an accurate answer on this, I would love to look at the account to determine the status of the equipment connected.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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