Double internet accounts

Hi I have had an internet account for 11 yrs with Comcast and then in January I called to check prices and they some how set me up for another account. I only noticed when they began taking out money twice a month with two separate account numbers in my bank statement. I called but they won’t refund me! I was charged Jan-June and lost $225 before I noticed the charges. The new account was never connected to a router or anything so I was charged for services never rendered.

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Oldest First

Selected Oldest First

EG

Expert

•

112.3K Messages

10 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJorge

Official Employee

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2.4K Messages

9 hours ago

user_r199ot Hello and Good Morning! Thanks for using our Forums and for taking the time out of your busy day to reach us. We are here happy to look into both accounts to make sure that everything is correct and that you are not being incorrectly billed. To get started can you please send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Customer Service

user_r199ot

Double internet accounts

EG

XfinityJorge

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