Good morning user_hsaaow. Have you attempted to run troubleshooting in the app? Run a network test: Open the Xfinity app, navigate to the "WiFi" section, and tap "Troubleshoot" or "Test your whole home network". This tests both your gateway and connected devices.
XfinityThomasB
Official Employee
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2.4K Messages
18 days ago
Good morning user_hsaaow. Have you attempted to run troubleshooting in the app? Run a network test: Open the Xfinity app, navigate to the "WiFi" section, and tap "Troubleshoot" or "Test your whole home network". This tests both your gateway and connected devices.
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EG
Expert
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114.7K Messages
18 days ago
@user_hsaaow
What are the make(s) and model number(s) of modem / router you are using ?
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