Good morning user_hsaaow. Have you attempted to run troubleshooting in the app? Run a network test: Open the Xfinity app, navigate to the "WiFi" section, and tap "Troubleshoot" or "Test your whole home network". This tests both your gateway and connected devices.
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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XfinityThomasB
Official Employee
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2.6K Messages
4 months ago
Good morning user_hsaaow. Have you attempted to run troubleshooting in the app? Run a network test: Open the Xfinity app, navigate to the "WiFi" section, and tap "Troubleshoot" or "Test your whole home network". This tests both your gateway and connected devices.
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EG
Expert
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116.9K Messages
4 months ago
@user_hsaaow
What are the make(s) and model number(s) of modem / router you are using ?
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