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Lkpolo
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Problem Solver

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564 Messages

Tuesday, August 18th, 2026 1:46 PM

Download speeds?

ive been trying to update one of our Apple Watches for 30 minutes. I think this is an update from a few days ago that never downloaded. Is there a network issue in my area? Also, on our XFINITY app the app shows that my husband has two iPhones. Not correct. Sometimes that app shows ghosts ( a device with a previous software version) Anybody have information on this. 

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7 days ago

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XfinityJorge

Official Employee

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3.2K Messages

9 days ago

Lkpolo Hello there! Thank you so much for reaching our to our Xfinity Support Team over our Forums. Our team is here happy for the chance to work together and look into network speeds. Are you still having issues? If so we are here to help and make your experience better. 

 

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Lkpolo

Problem Solver

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564 Messages

By late Tuesday afternoon the network was working again. We had had some blinking lights which always mess up the networks around here. 

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9 days ago

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XfinityJorge

Official Employee

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3.2K Messages

Thank you for the update, and we are happy to hear that! If you do need our help let us know, and we are happy to jump into this. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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9 days ago

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BruceW

Gold Problem Solver

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27.6K Messages

9 days ago

... the app shows that my husband has two iPhones. Not correct. ...

That may be because of the "Private Wi-Fi Address" feature. See https://support.apple.com/en-us/102509.

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Lkpolo

Problem Solver

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564 Messages

Actually we do have our devices set to Rotating. The ghost ended up to be an Apple Watch which needed an update.  Once that was done, it showed up as a Wearable device connected to our WiFi. We’re very rural so we dont see many new devices unless something just updated. I found the fastest way to sort that out is to forget a device once they disconnect from the WiFi and when i get the notice of a new device connected I can identify it and then we’re back to normal pretty quickly. 

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7 days ago

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