Visitor

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2 Messages

10/27/2026 3:57 PM

download speeds

paying for 1G down, congestion on branch, they just "updated" the lines, I get down to 40 mbps and 15 min later I get 598 mbps, sometimes back up to 1 G.  Never had this issue before they upgraded the lines.

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Official Employee

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3.8K Messages

1 day ago

user_4ft33n Hi there, and thank you for reaching out! I can totally understand how frustrating it can be to experience lower than expected internet speeds. Have you had a chance to review our Knowledge Base article on troubleshooting your internet connection? The steps outlined may give you some insight on the issue, and alert the local team for a possible technician visit. 
 
 

 

Visitor

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2 Messages

13 hours ago

Apparently speeds are back to good today, go figure when I start to complain after days of dismal speeds they are good again, at least up to 7:30 this morning.  What is frustrating about this when looking into it it's always the owners equipment, oh no never xfinity's stuff.  Never admitting that the network could be over saturated, wow never heard of that.   Well anyway all is good, will see if it holds up throughout the day. 

Official Employee

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3.8K Messages

 

user_4ft33n Thanks for keeping us in the loop! If service begins to have trouble again, and the app troubleshooting doesn't help get it resolved we are always happy to assist here. 

 

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