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Blondie317
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Monday, April 6th, 2026 12:36 AM

Dropping signal on all devices OUT OF NO WHERE!

We have has this 2 years and out of no where my signal started dropping on all tvs and all devices while watching simple short videos and all! I am furious because your phone call told me was all green but no the one person said seen issues on the wall outlet issue for the model at the hone ! Said sending a tech but why would this happen when no issues for two full years and all 

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2 months ago

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XfinityAmandaB

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2 months ago

 

Blondie317, That is a great question. Thank you for stopping by our Xfinity community forums for help with these recent connection issues. These can happen for a lot of reasons, ranging from weather to animals or just natural aging of connections. I would also recommend a tech if basic troubleshooting has not taken care of the issue. If you need assistance getting an appointment set up, please let me know. 

 

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Blondie317

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So had tech today come he gave us a new box then he seen was a line issue once the new box installs as he said th wold box was not even showing issues so was broken inside then the line still slow now what causing it now the slow of the WiFi after he did new box and new line on different end of the room even and now it dropped once and slow to load websites ? They sending new tech tomorrow 

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2 months ago

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XfinityMelinda

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@Blondie317, thank you for the additional information! We apologize there's a line issue, but glad to it's identified and that our tech will be out to assist you on tomorrow.❤️ To help you prepare for you visit, please review our helpful article Prepare-For-Your-Service-Visit, for any additional questions you may have.

If, after your service visit you need more help, let us know. We're happy to assist!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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