Visitor
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1 Message
EPON Service Using Customer Owned Ubiquiti Dream Machine Pro
I had a tech here recently and removed the Xfinity gateway. I'm now connected directly from the EPON unit to my Dream Machine Pro. The ongoing problem is my connection is not stable. Cn someone please help? I did notice @XfinityJosephA was able to help someone recently, but the message thread didn't contain insturctions.
XfinityDilary
Official Employee
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3.8K Messages
15 days ago
Check whether the issue affects both wired and wireless devices. If possible, test a device connected directly to the Dream Machine Pro via Ethernet.
Note whether the connection drops completely or if you're seeing intermittent latency, packet loss, buffering, or slow speeds.
If available, temporarily connect a computer directly to the EPON unit and test the connection. This can help determine whether the issue is occurring before or after the router.
Let us know if that helps.
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