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BrianD1
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Tuesday, October 15th, 2024 11:38 PM

Epson ET-2850 network connection issues

Hello, My Epson ET-2850 printer will not connect to my Comcast router. It was working great until a week ago and now it says there is a MAC address Filtering Connection fail and won't connect to our router

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15 days ago

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XfinityBrianH

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1 month ago

 

BrianD1 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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hfamily1

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I'm having the exact same issue.  Solution on line says to input the MAC Address into the Routers list, I have no idea how to access the list?   Help

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18 days ago

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EG

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1 month ago

@BrianD1 @XfinityBrianH  

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_2arhuf

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1 month ago

any solution here?? I got the same issue

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XfinityShawn

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user_2arhuf Have you tried using our Xfinity app for troubleshooting? 

 

I am an Official Xfinity Employee.
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30 days ago

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hfamily1

3 Messages

18 days ago

I'm having the exact same issue.   Any help or guidance? 

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hfamily1

3 Messages

Information says to add MAC address to the Router - I don't know where to find or how to do that?  

Issue started when we moved and moved Router to a new home.   Prior it would connect.  

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18 days ago

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XfinityRichard

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Hi there, @hfamily1 I'm very sorry for the trouble you are experiencing, I definitely know how frustrating this is for you. To add a MAC address to your router, you need to access your router's settings page, navigate to the "Wireless" or Security, find the "MAC filtering" option, and then manually input the MAC address of the device you want to allow access to. You can find your device's MAC address in your device setting usually under "About device" or "Status" depending on your device type.-Richard

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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EG

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15 days ago

@hfamily1

FWIW, if this is a Comcast rented gateway device, and in case you don't know, that access address is http://10.0.0.1 The username is admin and the password is password

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