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1 Message
Sunday, March 15th, 2026 1:00 AM
I moved location and my equipment is not connecting
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Expert
118.2K Messages
3 months ago
Need more details please... What is the LED indicator light on the modem doing ? When you say "new location", do you mean another coax outlet in another room at the same premises, or do you mean moved to a different house altogether ?
Official Employee
903 Messages
Hello @user_gig7t4 thank you for reaching out on our community forum!did you initiate an address transfer for your services?
EG
Expert
•
118.2K Messages
3 months ago
Need more details please... What is the LED indicator light on the modem doing ? When you say "new location", do you mean another coax outlet in another room at the same premises, or do you mean moved to a different house altogether ?
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XfinityAbby
Official Employee
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903 Messages
3 months ago
Hello @user_gig7t4 thank you for reaching out on our community forum!did you initiate an address transfer for your services?
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