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user_kbml3l
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3 Messages

Monday, March 24th, 2025 8:38 PM

Ethernet dosent have valid ip

Ive tried setting up my router another router and my laptop to the modem. Laptop says ethernet has no valid ip. Xbox will connect to modem. It's been an issue I've looked at a few times and always just plug the Xbox back in. I really need my laptop connected and it would be nice to have wifi again. 

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Updated 

18 hours ago

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XfinityAldrik

Official Employee

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2.1K Messages

9 days ago

Thank you for reaching out to us @user_kbml3l! If you are using one of our Xfinity Wireless Gateways as the modem and have it set to bridge mode, only one ethernet port will be active. This means only 1 router can be connected to the Wireless Gateway while in bridge mode.

 

Typically customers will plug in other ethernet devices to the router or have an ethernet switch connected to the router if they need additional hardwired connections. If you are using your own modem, please check the user manual and contact the device’s manufacturer to see if it supports having multiple routers. 

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user_kbml3l

3 Messages

I don't have a router hooked up. The only thing that gets internet through my modem is my Xbox. The router wont connect, laptop wont connect. I have tried both a few times. 

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9 days ago

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XfinityAldrik

Official Employee

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2.1K Messages

Thank you for clarifying that @user_kbml3l. Please disconnect all devices from the modem, factory reset the modem, and then connect the router to the modem. The router may also need to be factory reset.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_kbml3l

3 Messages

I have reset everything many times. Xbox is the only thing that will ever connect. 

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3 days ago

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XfinityThomasA

Official Employee

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2.2K Messages

 

user_kbml3l - Let's take a closer look and troubleshoot this issue together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 hours ago

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EG

Expert

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109.5K Messages

18 hours ago

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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