Visitor
•
1 Message
Ethernet either not working or slow on all equipment, but wirelessly, everything fine
Recently moved, xfinity helped set up our internet but we have our own modem (SURFboard® DOCSIS® 3.1 Cable Modem) and router (TP-Link - Deco BE5000 Dual-Band WiFi 7 Whole Home Mesh System 3-Pack - White).
The wireless connection is solid for the most part, but the big issue is that anything connecting via ethernet is either not working (ethernet is registered but not internet is coming in), or the ethernet throttles the internet to a halt.
This issue is seen on both LG TV's we have and hard wiring my PC to the internet (thankfully my PC has wireless capabilities, otherwise I couldn't use it).
Not sure how to resolve the issue. We already had the home builders look at our ethernet ports and they verified internet was coming out of the walls.
XfinityEva
Official Employee
•
2.2K Messages
2 days ago
@Darlock52 Thank you for taking the time to contact us about this concern. Sounds like you have tried the right steps and worked with our teams before. Our next step would be to schedule an appointment for you and we can do that here, just send us a direct message with your full name and service address to get started.
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0