1 Message
Ethernet not working with online gaming
So about 3 weeks ago I started encountering disconnection to online gaming and to their respective clients ( steam, EA, Epic games ) all of my online web surfing like YouTube, Netflix etc... work just fine. I connect to my wifi via ethernet I've been using ethernet for years now and everything was good until I started getting " no connection on steam and ea " being kicked out of every online game I played .
I replaced my ethernet cable , I got a new ethernet port for my PC
I updated my drivers and even updated my BIOS
I went to the store and replaced my modem for the 8th Gen and still ethernet wasn't working ,
I called a xfinity technician for him just to tell me it's my device .
He even replaced my 8th Gen modem back to the 7th Gen and it worked for a good hour but then it went to doing the same thing " no connection "
I've done everything to my PC it's honestly getting annoying everything I ask for help they tell me " try restarting " I've done countless times and nothing has fixed my problem , I'm honestly thinking switching internet providers to see if that's the problem .
XfinityAldrik
Official Employee
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1.7K Messages
5 months ago
Thank you for reaching out to us @user_twmb09! I really appreciate all these details! Have you noticed if other devices are having connection issues when your PC is having this issue?
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user_uygk35
2 Messages
4 months ago
Im having the same exact problem, I can't play any Epic games and downloads are not as fast as they should be. Help would be very appreciated.
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