Visitor
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1 Message
Ethernet not working
Hi! I recently moved into an apartment that uses Xfinity, and while my WiFi has been perfect, none of the Ethernet ports in our room have worked at all. My friends also had this issue and said reaching out to you guys worked. Thanks!
XfinityMarshante
Official Employee
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598 Messages
23 days ago
Hello @user_eecv7p, thank you for taking the time to leave a post. As long as there are no issues with the Ethernet ports themselves, our technicians may be able to help get them working. However, please note that our technicians do not install or repair Ethernet ports inside homes. If the ports are damaged or not functioning properly, that would need to be addressed by a third-party electrician or networking specialist. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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