Visitor
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3 Messages
Ethernet port 2 connection
Hello! We are having issues getting our 2nd ethernet port to connect. Our modem supplier says that our internet provider must activate our 2nd ethernet port. Are you able to assist?
Visitor
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3 Messages
Hello! We are having issues getting our 2nd ethernet port to connect. Our modem supplier says that our internet provider must activate our 2nd ethernet port. Are you able to assist?
EG
Expert
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111.6K Messages
4 days ago
What is the exact make and model number of the device ?
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NoNoBadPuppy
Problem Solver
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708 Messages
3 days ago
Only one of the ports on an SB8200 can be active. Please refer to this thread for more information:
https://community.surfboard.com/sb8200-59/sb8200-ethernet-ports-115
(edited)
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BruceW
Gold Problem Solver
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26.5K Messages
3 days ago
This depends on Comcast/Xfinity. See https://forums.xfinity.com/conversations/your-home-network/arris-surfboard-sb8200-how-to-activate-the-second-ethernet-port/656156b71863db460fe7cf5a.
Also: https://arris.my.salesforce-sites.com/consumers/articles/Knowledge/SB8200-Ethernet-Ports says:
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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EG
Expert
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111.6K Messages
3 days ago
@all
I chatted with a Comcast insider about this last week, and AFAIK, there are only one or two market areas left that still offer the additional IP address feature. I'm going to have them check into this.
(edited)
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XfinityMichaelC
Administrator
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4.4K Messages
3 days ago
Hey, everyone!
Just wanted to drop by and add my two cents! When it comes to additional IPs for residential customers, it has been phased out for our Central and Northeast divisions. However, it is still available for our West division. You can see the divisions on this map:
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