Visitor
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1 Message
Ethernet Port Activation
I've just moved into an apartment, and I was told I need to contact Xfinity to activate the Ethernet ports in my unit. How would I go about doing this? Also, how would I improve my wifi speeds, as I'm currently getting 15.14 Mbps down and 7.44 Mbps up while paying for 500Mbps via fiber.
XfinityMatthew
Official Employee
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331 Messages
6 hours ago
Hello @user_42x586 thanks for reaching out to us here on Xfinity Forums. Sorry to see the speeds aren't coming in at the provided speeds with you plan. We can certainly troubleshoot to see what is maybe causing the issue. For the ethernet ports if they are not active already we may need to get a tech out to get those working. Please send us a direct message with your full name and the address and we can look into both issues for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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